Portsdown Group Practices

Always thorough and really listens

This is a review for Cosham Park House Surgery

Dr Kyd is always thorough and really listens to what you have to say and explains what the other consultants had to say when I was referred to the hospital for tests.

— Anonymous

Verified review (1391839) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and supportive

This is a review for Cosham Park House Surgery

Excellent. 5 out of 5, friendly and supportive.

— Ernest J

Verified review (1391833) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Kingston Crescent Surgery

I was disappointed at the consultation last week that I was not able to ask for advice on additional or alternative pain relief as the GP "was running late". I was particularly upset as I try my best to manage my RA without needing to bother the surgery too much. Also, when I visited the surgery reception today, as requested, I was surprised to be told I was being referred for a hearing and balance test as this had not been mentioned at the consultation last week. I have made an appointment for this at QA later in the year. I will let the Consultant know of the recent additional problems at my appointment on July 15th. This has been brought forward by 6 months following routine hand and feet xrays I had at my last appointment in January, I am assuming that there may have been changes on them.

— Kathleen M

Verified review (1391831) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you did not receive a service to your expectations, we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So happy with service

This is a review for Cosham Park House Surgery

Helpful and seen on time. Called me later about an enquiry I made, so happy with service.

— Nicole C

Verified review (1391817) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

All staff helpful

This is a review for Crookhorn Surgery

All staff helpful from phone lines to reception and doctors.

— Linda J

Verified review (1391812) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Thorough and professional

This is a review for Kingston Crescent Surgery

I was seen exactly on my appointment time by the nurse.
Given a look over by the doctor when asked by the nurse straight away, thorough and professional.

— Jonathan T

Verified review (1391808) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Very good treatment

This is a review for Crookhorn Surgery

I have always received very good treatment by all members of staff in my 30 odd years of being a patient at the surgery.

— Vivienne D

Verified review (1391807) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

Always there when needed.

— Glenis W

Verified review (1391804) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

The doctor was fantastic

This is a review for Cosham Park House Surgery

Check in was easy and the doctor was fantastic, the nurse was very gentle, caring and so kind.

— Anonymous

Verified review (1391805) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Good bedside manner

This is a review for Kingston Crescent Surgery

The medical practitioners are very professional and have a good bedside manner.

— Brian R

Verified review (1391803) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Excellent, in on time

This is a review for Cosham Park House Surgery

Excellent, in on time and friendly nurse.

— Rosemary H

Verified review (1391800) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Feel safe with them

This is a review for Kingston Crescent Surgery

Good follow ups. Explain things. Feel safe with them.

— Anonymous

Verified review (1391801) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Cosham Park House Surgery

On Monday 17th June I phoned 27 times between 8am and 9am before finally getting through to request an appointment/callback. This was extremely frustrating and time consuming to say the least.
Once I got through and was put on the call back list I was contacted by a GP within half an hour and offered an appointment for later that morning - a good service. The GP I saw was very pleasant and understanding and I have no complaints about the appointment itself.

— Jane D

Verified review (1391823) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Thank you for your feedback, We are constantly reviewing the service which we deliver and will be launching a new Model of Care in the Autumn. This has been designed to provide an increased availability and length (15 minutes) of routine appointments.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

The best doctors surgery I have ever used.

— Carol C

Verified review (1391796) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Very understanding

This is a review for Kingston Crescent Surgery

Very understanding and puts you at ease.

— Roy C

Verified review (1391795) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Friendly speedy service

This is a review for Kingston Crescent Surgery

Friendly speedy service for a blood test.

— Adam S

Verified review (1391793) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Kingston Crescent Surgery

Receptionists very unhelpful. Wouldn't send my results (on paper) via e mail. Even though hospital said they would. So had to drive the results myself. Hospital couldn't believe it. Doctors and nurses all great. But the reception area always rude and unhelpful been with this surgery 45 years. Am gonna move to new one as result of this issue.

— Matthew F

Verified review (1391792) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be "rude and unhelpful" we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Pleasantly surprised

This is a review for Kingston Crescent Surgery

I am not one to visit the doctor a lot but was pleasantly surprised on Friday. Yes I did have to wait but that was okay as the paramedic practitioner is very good he dresses my hand. Very polite and professional in all the services very good.

— Jane M

Verified review (1391788) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

A short notice booking

This is a review for Cosham Park House Surgery

A short notice booking. No hassle in and out, thanks.

— Wayne A

Verified review (1391789) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Recent Appointment

This is a review for Somerstown Surgery

Bit of a long wait but good friendly staff.

— Graham C

Verified review (1391784) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback which will be shared with our team. We are constantly monitoring, our staff levels and matching resources to anticipated demand thereby reducing the queues at reception. All our surgeries have self-check-in screens which are proven to reduce queues and we encourage all our patients to use this if possible.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Somerstown Surgery to friends/family if they needed similar care or treatment?