Portsdown Group Practices

Shingles Vaccination

This is a review for Crookhorn Surgery

Requested to attend the surgery for a shingles vaccination, stating no appointment necessary, just turn up. I waited in the surgery for approximately 45 minutes for a Doctor to administer said vaccination which took about 60 seconds. So not a great experience.

— Michelle F

Verified review (1389568) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that you waited for "45 minutes" for your vaccination, we offer a walk-in service for vaccinations however sometimes there can be a delay dependant upon clinical need. We hope going forward you will receive a service to your expectations.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

This is a review for Crookhorn Surgery

First class as usual.

— Janet W

Verified review (1389537) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Cosham Park House Surgery

As blood tests go it was exactly as expected.

— Anonymous

Verified review (1389528) Review left 6 years ago
This review was collected via online systems.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Your Recent Appointment

This is a review for Crookhorn Surgery

I rang the surgery as I am almost out of my regular medication. I was told I needed to have a blood test. I said I'd had a blood test in May. It seems that whoever ordered my May blood test ordered every test except for the one I take medication. I had to have another blood test.

— Imelda H Imelda H works at Portsmouth City Councijl as Accountancy Technician

Verified review (1389521) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. Sorry that a further blood test was required, we do make mistakes and we try our best to learn from them. We hope going forward you will receive a service to your expectations.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Neither Likely or Unlikely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Difficult to get appointments by phone, other than that I have always found service excellent.

— Moira M

Verified review (1389480) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. It is well publicised that access and appointments for Primary Care is going through exceptionally difficult times. We are constantly monitoring, our staff levels and limited resources, to offer the maximum number of appointments that we can.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

The medical staff were faultless

This is a review for Kingston Crescent Surgery

Not having been to a GP for a few years I was pleasantly surprised at how smooth the process was. Getting the appointment took a while but once I was there everything was fine. I was asked if I would like booster injections and blood tests so I would say the surgery is very thorough. The medical staff were faultless.

— Anonymous

Verified review (1389506) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Shingles

This is a review for Crookhorn Surgery

Notified of upcoming shingles jab could have let me know I was also due Tetnus & MMR as well

— Ian W

Verified review (1389504) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We run immunisation campaigns throughout the year and reminders are sent to patients, however on attending if further immunisations are noted these will be offered to you which you can choose to accept or decline.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Appointment

This is a review for Crookhorn Surgery

When I ring for an appointment which I dont very often I expect to see a GP not a nurse practitioner, This surgery had a very good reputation until Dr Plane left.

— Anonymous

Verified review (1389498) Review left 6 years ago
This review was collected via online systems.

Reply from Crookhorn Surgery

Thank you for your feedback. We understand that our patients want to be seen by a doctor often the need does not necessitate this and a Nurse Practitioner appointment is arranged. We would like to assure you that a duty doctor is always available to assist with a consultation where required. Decisions must be made to ensure that the relevant patients are seen by the relevant clinician.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Saw the doctor promptly

This is a review for Kingston Crescent Surgery

Saw the doctor promptly after ringing. My diagnosis was assessed and medication given which helped for a speedy recovery. I am still recovering but getting help quickly in the beginning helped.

— Victorine D

Verified review (1389454) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

The surgery is always spot on

This is a review for Kingston Crescent Surgery

The surgery is always spot on and nothing is too much trouble, they are all brilliant.

— Raymond B

Verified review (1389485) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

This is a review for Cosham Park House Surgery

Bad experience with receptionists but on the whole the Drs are fairly good.

— Pauline E

Verified review (1389418) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. We are sorry that you have had a " bad experience " with receptionists we would like to assure you that all of our staff are trained to be polite and professional. We hope going forward you will receive an experience to your expectations.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

A treasure to the NHS

This is a review for Kingston Crescent Surgery

The Reception staff will help in any way that they can. The Doctors are equally friendly and helpful. Both are a treasure to the N. H. S.

— Leslie W

Verified review (1389417) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Your recent appointment

This is a review for Cosham Park House Surgery

I was very grateful to the doctor and the surgery for seeing me at short notice.

— Patricia S

Verified review (1389416) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Very professional throughout

This is a review for Kingston Crescent Surgery

Very professional throughout my journey.

— Malcolm H

Verified review (1389413) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

Recent appointment

This is a review for Kingston Crescent Surgery

The receptionist attitudes are appalling. They are rude and spiteful. Never once have I rang for an appointment and not been spoken to like something on the bottom of a shoe. They refused to to get me in to see my gp after I had a suspected stroke. I ended up in a and e when I finally got an appointment through 111. Would not recommend this surgery, purely because of the bad mannered receptionists

— Samantha S

Verified review (1389412) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you find our Reception / Contact Centre staff to be " rude and spiteful" we would like to assure you that all of our staff are trained to be polite and professional, however we will share this with the relevant line managers and take learning from your comments.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

The nurse was amazing

This is a review for Kingston Crescent Surgery

Very nervous about blood tests, the nurse was amazing! She made me feel calm and relaxed and it was so fast! I was also early for my appointment and she was able to see me early!

— Anonymous

Verified review (1389452) Review left 6 years ago
This review was collected via online systems.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment? Extremely Likely

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Highly qualified specialists

This is a review for Kingston Crescent Surgery

Very helpful and friendly staff! Highly qualified specialists.

— Valentina S

Verified review (1389408) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Kingston Crescent Surgery to friends/family if they needed similar care or treatment?

I received excellent service

This is a review for Cosham Park House Surgery

I can only say that I received excellent service.

— Anonymous

Verified review (1389410) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Cosham Park House Surgery to friends/family if they needed similar care or treatment?

Good service, got seen the same day

This is a review for Crookhorn Surgery

Good service, got seen the same day, asked all the right questions, well done.

— Anonymous

Verified review (1389402) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Crookhorn Lane Surgery to friends/family if they needed similar care or treatment?

Made to feel at ease and not rushed

This is a review for Somerstown Surgery

Friendly, professional reception staff. Not too long to wait to be seen by doctor or nurse sometimes straight in. Made to feel at ease and not rushed.

— Debra L

Verified review (1389399) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 (poor) to 5 (excellent), how likely are you to recommend Somerstown Surgery to friends/family if they needed similar care or treatment?