Portsdown Group Practices

Service was brilliant

This is a review for Kingston Crescent Surgery

Very helpful nurse who took my blood was lovely and service was brilliant

— Perry S

Verified review (2303982) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your kind comments.

Overall, how was your experience of our service? Very good

KC Surgery

This is a review for Kingston Crescent Surgery

Good parking.
Easy clock-in.
Seen before appointment time.
Lovely friendly nurses.
Proficient and professional.
Overall, couldn’t have wished for better.
Thank you.

— Anonymous

Verified review (2303981) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for all of your positive feedback.

Overall, how was your experience of our service? Very good

Flu and covid jabs.

This is a review for Kingston Crescent Surgery

Very professional and friendly, made us feel at ease.

— Anonymous

Verified review (2303976) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Call from Doctor

This is a review for Crookhorn Surgery

Received a call straight after getting the blood results so I did not have to worry for too long. Very nice and caring caller

— Alexandra F

Verified review (2303973) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Anima

This is a review for Kingston Crescent Surgery

I had been trying for so many months for an appointment. I used Anima when told about it at work and got a call back the same day from the doctor

— Anonymous

Verified review (2303971) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased the new system is working for you.

Overall, how was your experience of our service? Very good

Flu and covid jab

This is a review for Kingston Crescent Surgery

Very quick and efficient service

— Linda W

Verified review (2303970) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Kingston Crescent Surgery

Injections

— Robert M

Verified review (2303969) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Helpful

This is a review for Crookhorn Surgery

Very helpful and friendly

— Tracy H

Verified review (2303967) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Waste of my Time

This is a review for Kingston Crescent Surgery

I waited weeks to have an injection in my arm for severe pain, I was relieved when I got the call to say I had an appointment. I booked a half-day holiday and went for my appointment. When I was called through I was told that I wasn’t having the injection but was being sent for physio. I asked why this was and he said it was his decision. I explained I was in a lot of pain and even brushing my teeth with my right arm was painful. He didn’t seem
to care and just said it was his decision and that was it. I again explained how much pain I was in and I had taken half days holiday for this appointment..
He said he booked you a physio appointment and that was it, I left feeling thoroughly disappointed and very annoyed.
If I wasn’t having that injection then why wouldn’t someone have called me and I could have at least saved some holiday.

— Lance C

Verified review (2303966) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am sorry this happened, I see you were explained the reasons why you were not given an injection. Thank you for leaving feedback.

Overall, how was your experience of our service? Very poor

Very helpful

This is a review for Kingston Crescent Surgery

Very helpful and friendly

— Tracy H

Verified review (2303965) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Very good

Migraine & medication

This is a review for Kingston Crescent Surgery

Went well

— Anonymous

Verified review (2303963) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you.

Overall, how was your experience of our service? Good

Cosham Park House Surgery

This is a review for Cosham Park House Surgery

Seen on time and staff very good

— Anonymous

Verified review (2303961) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you.

Overall, how was your experience of our service? Very good

Had my 2nd depo shot

This is a review for Kingston Crescent Surgery

The nurse that gave my shot was confused at first because I don't have my record as I had my first one at St Mary’s. But the doctor allowed it and I was able to get my shot in the end. The nurse was nice, just had a bit of confusion.

— Anonymous

Verified review (2303954) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you. We will share this feedback with our team.

Overall, how was your experience of our service? Good

A telephone call.

This is a review for Crookhorn Surgery

The doctor was very good

— Lesley J

Verified review (2303945) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

New online contact/appointment booking.

This is a review for Cosham Park House Surgery

Had a good experience of using the new online service to make an appointment and get seen. Seemed to work better for me than the e-consult service. I was contacted promptly and seen within 48h and had a good experience of a consultation getting the medicine and help I needed.

— Mark P

Verified review (2303944) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your comments. We are pleased that our new system is working well for you.

Overall, how was your experience of our service? Good

Very good

This is a review for Crookhorn Surgery

Very good service

— Anonymous

Verified review (2303938) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you!

Overall, how was your experience of our service? Very good

Perfect blood test

This is a review for Cosham Park House Surgery

The actual test was completed well, however a week later and still no test results. Why?

— Charles M

Verified review (2303933) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback. You can contact the surgery to see if these results are back.

Overall, how was your experience of our service? Very good

First class service

This is a review for Crookhorn Surgery

Absolutely first class service
Always found all staff/doctors very professional...

— Graham S

Verified review (2303932) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

I am very glad to hear that, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Cosham Park House Surgery

I arrived 10 mins early so expected a wait but didn't go in for over half an hour, without explanation. This surprised me.
Otherwise excellent.

— Anonymous

Verified review (2303929) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback, I am sorry to hear that you had to wait 20 minutes after your appointment time. Sometimes things happen that are out of our control.

Overall, how was your experience of our service? Good

Infection in wound

This is a review for Cosham Park House Surgery

Had an infection in leg wound, dr gave me antibiotics and it fixed the problem

— Mark C

Verified review (2303928) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback.

Overall, how was your experience of our service? Very good