Portsdown Group Practices

Very good service

This is a review for Kingston Crescent Surgery

Check in, sat 5 mins, then in for my blood test, brilliant

— Mark S

Verified review (2295093) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to provide these comments.

Overall, how was your experience of our service? Very good

Great Job

This is a review for Cosham Park House Surgery

Thank you to the nurse for making an appointment, very pleasing, less stressful for me in those valuable moments. She was great at explaining every detail and very professional. Amazing work!

— Sylwia K

Verified review (2295077) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test procedure.

This is a review for Crookhorn Surgery

Appointment on time with a warm, friendly greeting and put at ease immediately.

— Colin H

Verified review (2295066) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Appointment

This is a review for Cosham Park House Surgery

Filled form in, saw dr same day. Extremely helpful.

— Christine R

Verified review (2295065) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

B12 injection

This is a review for Crookhorn Surgery

Very competent and friendly. 5 stars

— Susan M

Verified review (2295054) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Medicine review

This is a review for Kingston Crescent Surgery

The pharmacist from the doctors surgery was very polite, made me feel at ease.
Asked a lot of relevant questions

— Joanne C

Verified review (2295049) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback!

Overall, how was your experience of our service? Very good

Happy with new anima service

This is a review for Cosham Park House Surgery

Really liked the anima system, quick. Responsive and resulted in a GP appointment. No fuss, professional service, just what you need when feeling poorly.

— Patricia M

Verified review (2295027) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

I am pleased to hear you are happy with our new system, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Blood test

This is a review for Cosham Park House Surgery

Good appointment, clean waiting room, not too long a wait for my turn, seen by a friendly HCA.

— Anonymous

Verified review (2295017) Review left 8 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Great, thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Paulsgrove Surgery

This is a review for Paulsgrove Surgery

Very polite and helpful

— Lynne L

Verified review (2295006) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Paulsgrove Surgery

Thank you.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This is a review for Kingston Crescent Surgery

She knows the patients by name. She is friendly and efficient.

— Hernando C

Verified review (2295003) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback!

Overall, how was your experience of our service? Very good

Lung function test

This is a review for Cosham Park House Surgery

The ladies were lovely, explained everything, could not be better.

— Diane K

Verified review (2294983) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for taking the time to leave feedback!

Overall, how was your experience of our service? Good

Blood test

This is a review for Kingston Crescent Surgery

I was seen earlier than my appointment time and it was very quick and easy.

— Anonymous

Verified review (2294975) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for leaving feedback!

Overall, how was your experience of our service? Very good

Brilliant

This is a review for Cosham Park House Surgery

Went for a blood test. Very easy to sign in. Seen exactly on time very helpful Nurse who was quick and efficient. Can’t fault anything well done NHS keep up the good work.

— Wendy G

Verified review (2294909) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Amazing, thank you for taking the time to leave feedback!

Overall, how was your experience of our service? Very good

Injection

This is a review for Somerstown Surgery

Friendly staff. This is my go to surgery if I can get into it.

— Anonymous

Verified review (2294908) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Somerstown Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

Bad skin on face and bad scalp

This is a review for Cosham Park House Surgery

Went online to get a appointment the new system didn’t work so called up to be told nothing could be done had to online and sent a link which was ok but the process was awful and hard as I have difficulty’s once filled I had a prescription sent over without even any contact or advice then yesterday had a call to book appointment, went to the appointment today the doctor was pretty much useless didn’t feel listened to at all as I’m describing my illness and she didn’t listen or give examination to me just more medicine asked to be referred as been suffering since childhood and she was pretty much like they won’t do anything more than I’m doing so no !! Left feeling stressed and upset and still in much discomfort

— Tamzen C

Verified review (2294903) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you for your feedback. I am sorry that you have had difficulties using our new system. Our call centre and reception team are available to provide additional assistance to those patients, or either do not have access or cannot complete online. All our doctors are trained to listen and will complete an examination if it is required to make a clinical decision. There are very strict guidelines that must be followed for us to refer and that is likely to be the reason. It would never be a clinician's intention to have you leave feeling stressed and upset. You are entitled to a second opinion and can submit an Anima to gain another appointment.

Overall, how was your experience of our service? Very poor

Appointment

This is a review for Cosham Park House Surgery

The staff and medical personnel are all very professional and polite

— Keith S

Verified review (2294894) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Cosham Park House Surgery

Thank you!

Overall, how was your experience of our service? Very good

Blood test

This is a review for Kingston Crescent Surgery

Didnt have to wait

— Anonymous

Verified review (2294854) Review left 8 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great.

Overall, how was your experience of our service? Very good

Using the new system

This is a review for Cosham Park House Surgery

I used the new book-in system on 22nd September. In a very short time I received a phone call from Dr Kyd and an appointment was made for me to see a GP that morning.

— Rosemary S

Verified review (2294778) Review left 8 months ago
This review was collected via email feedback service.

Reply from Cosham Park House Surgery

Amazing, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First visit to this surgery.

This is a review for Paulsgrove Surgery

The consultant was superb, he was very good to talk to, he let me be at ease.

— Clive H

Verified review (2294768) Review left 8 months ago
This review was collected via email feedback service.

Reply from Paulsgrove Surgery

I am glad to hear that, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very attentive

This is a review for Heyward Road Surgery & Practice

Blood Presure taken and questioned about the new dosage of tablets. Very attentive. Only drawback was lack of parking.

— Alfred S

Verified review (2294761) Review left 8 months ago
This review was collected via email feedback service.

Reply from Heyward Road Surgery & Practice

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin