Carers are friendly and caring. They do what they are meant to do. I am happy with Bluebird Care.
— David D
Verified review (1197160)
Review left 9 years ago
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Do our workers and office staff communicate well with you?
Are you happy with the way we deal with your queries or concerns?
Do your carers arrive when you expect them to?
Do we respect your dignity and promote your independence?
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Likely
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02/2017
An Available care provider
Some Bluebird staff do a fair job and provide the required care. Communication could be better, sometimes staff are late and I have not been informed until the lateness has occurred. My mother cannot be left alone and this puts the care at risk. Other carers have not been responsible however my complaints have caused improvements in attendance and communication.
— Anonymous
Verified review (1195856)
Review left 9 years ago
This review was collected via postage-paid feedback card.
Reply from Bluebird Care Bromley
Thank you for your feedback. We do ask all our carers to let us know if they're running more than 15mins late, though we're aware that this doesn't always happen. Where we ourselves are informed in time, we always try to let customers know, though during particularly busy periods we may only be able to make one attempt. We're glad to hear that your comments thus have led to an improvement in your experience of our service. Please contact the office anytime if you have any further feedback for us.
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Do our workers and office staff communicate well with you?
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Do your carers arrive when you expect them to?
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01/2017
Well organised and caring provider
We have been very lucky in that we have had the same person caring for my father for the last 2 years since we employed Bluebird 3 years ago. That carer has shown a very compassionate and great understanding of the elderly.
The company are well organised and have an agreed detailed care-plan in place which is easily communicated to all the carers if the normal staff routine is amended when holidays occur.
— Anonymous
Verified review (1196093)
Review left 9 years ago
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Do our workers and office staff communicate well with you?
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Do we respect your dignity and promote your independence?
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely Likely
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An excellent provider
You can trust this company. They are very sensitive to your requirements and help you in every way that they can. If you telephone them with a problem they always help. I would highly recommend them
— Maureen A
Verified review (1196092)
Review left 9 years ago
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Extremely Likely
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Glad To Hear Mum Is Fine
Thank you for showing me compassion and practical support when I had a "meltdown" set of circumstances. Your support and team work helped to bring an emotionally charged situation to a happy conclusion.
— Anonymous
Verified review (1195975)
Review left 9 years ago
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Do our workers and office staff communicate well with you?
Are you happy with the way we deal with your queries or concerns?
Do your carers arrive when you expect them to?
Do we respect your dignity and promote your independence?
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Extremely Likely
Do we involve you in the planning of your care?
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When does your feedback relate to (MM/YYYY)?
10/01/2017
Honest and trustworthy
Honest and trustworthy people that visit. Arriving when I expect them to and treating with respect both me and my home .
— Anonymous
Verified review (1195990)
Review left 9 years ago
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Extremely Likely
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Additional Care At Short Notice
Jo and Bluebird did very well in responding to at very short notice a request for an overnight stay.
— Nigel P
Verified review (1195725)
Review left 9 years ago
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Live-in Care
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Excellent
I have got excellent care over the last few years
— Jean O
Verified review (1195716)
Review left 9 years ago
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Likely
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Very good
They do everything I need and provide someone to talk to.
— Harold F
Verified review (1195554)
Review left 9 years ago
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Extremely Likely
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Carers great
Carers great. Very friendly.
— Bill L
Verified review (1195553)
Review left 9 years ago
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Likely
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A trustworthy and caring provider
We employed the service of bluebird care in June 2016 after switching from another care agency who did not perform to our satisfaction.
We found found the majority of the carers who looked after my mother to be friendly, caring and well trained and looked after my 92 year old mother very well.
They all seemed to be sympathetic to her needs and provided a cheerful efficient service for her. We were particularly impressed by a couple of the carers who visited her three times a day at weekends and who my mother got used to. This was important as my mother had dementia and was more able to recognise easily the regular girls.
Overall I've felt that Bluebird Care provided a well trained and friendly team.
— Hazel G
Verified review (1195555)
Review left 9 years ago
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Likely
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June - November 2016
Live In Care For Mum
Live-in care arrangements are working well for my mother. The care co-ordination has improved markedly over the last few months and we feel very able to contact Jo, the co-ordinating supervisor, if and when there are any queries, issues or problems.
Our live-in carer, Lydia, works extremely well with my mother and has a calm and very caring approach. Domiciliary visits to cover breaks are well-coordinated by Tom. Handover arrangements for holiday breaks are now handled well and run smoothly.
— Rosemary C
Verified review (1194743)
Review left 9 years ago
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Extremely Likely
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Live In Care For Auntie
There is no doubt that Freda is being very well cared for. Vicky seems to get on well with Freda and I have no concerns there. It is a huge relief to know that Freda is safe.
Vicky's grasp of English is not particularly good, and this can be frustrating because I am not sure she understands what I say to her all the time.
The one drawback is Vicky's inability to tell me when Freda is running out of food and what she requires. She left it until four days' worth of medication were left before telling me, and this caused a bit of a hiatus.
Further, Vicky insisted on chasing the wrong pharmacy for the new prescription, failing to take on board what I had asked of her, and which meant I had to contact Bluebird to get it resolved,
It would be really nice if Vicky could tell me when the freezer is running low on Wiltshire Farm Food supplies, and when she needs staple supplies such as bread, milk etc. I have set up an Ocado delivery account, so actually ordering what is needed is simple. I cannot do that however if I do not know what is required.
When I visit (bi-weekly on Mondays usually) I would rather spend time talking to auntie than going shopping to top up supplies!
I was not particularly impressed with the replacement live in carer for the week Vicky took off.
— Kate D
Verified review (1193359)
Review left 9 years ago
This review was collected via online systems.
Reply from Bluebird Care Bromley
Thank you for your feedback. When you first raised the subject of Vicky’s English language skills with us, we offered to trial somebody else. However, as the key elements of the personal chemistry between Vicky and your aunt were working very well, you were on balance reluctant to rock the boat so at your request we left Vicky in place. If you have changed your mind in this regard, we would be happy to explore alternative options with you. Re: the shopping tasks, we have re-assigned these to the carers who will be covering Vicky’s daily breaks; and our Live-in Care Supervisor will be liaising with the pharmacy over inventory & delivery of all medications from now on. Please don’t forget that one of the advantages of using our Live-in Care service is that we have lots of support and supervision available locally; if there is something important that you need doing, we usually recommend our customers give the directions to the local Live-in Care Supervisor, who will ensure they are enacted. Re: the holiday cover carer, we train all our carers to the same standards, however all carers, especially in a Live-in scenario, take time to familiarise themselves with and fully understand a customer, their home and their routine. We’re sorry to hear that the cover carer fell short of your expectations on this occasion.
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When does your feedback relate to (MM/YYYY)?
Entire month of November 2016
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Very good provider
Bluebird train their carers well and carers develop a relationship with their customers. The field supervisor is very good at listening to and responding to concerns. Carers keep to their time table and my husband is very well looked after. Carers are always patient and cheerful and very careful about medication etc.
— Anonymous
Verified review (1193654)
Review left 9 years ago
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10/2016
Please tick any of the services that you would like to know more about/x980P!
Reliable and professional
We have found Bluebird to be reliable and professional. We have regular carers each day with the exception of when sickness and holidays intervene. They arrive on time the vast majority of days. We have house keeping, shopping and pub visits arranged and have recently started with short well being visits every morning.
— Anonymous
Verified review (1193653)
Review left 9 years ago
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11/2016
Please tick any of the services that you would like to know more about/x980P!
Very caring provider
Excellent service and care, would definitely recommend.
— Anonymous
Verified review (1193652)
Review left 9 years ago
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09/2016
Please tick any of the services that you would like to know more about/x980P!
I Am Sorry To Hear That Your Mother Margaret Is Leaving Our Care And I Wish Her All The Very Best For The Future. I Will Be Grateful If Would Give Us A Feed Back At Your Convenience On How Service. Thank You
A very good service. Always works well when familiar carers are visiting.
Understandable sometimes problems when new/different carers go in. However, if a difficulty or issue does come up, everyone is very helpful in trying to resolve it.
— Susan W
Verified review (1193326)
Review left 9 years ago
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Live In Care For Dad
I wanted a few days of live in care for my Dad so I could take my Mum away for a break. Making the initial arrangements with Jo from Bluebird was simple.
She was friendly, efficient and immediately understood the needs of both of my parents. A care package was put in place after detailed consultation with us all.
We met Dad's carer, Christine, who came for a couple of afternoon visits prior to our holiday. Christine is wonderful! Although my Dad no longer speaks, she was able to communicate with him effectively and Dad was straight away confident and content and with her.
She spent plenty of time with my Mum which set Mum's mind at ease so she and I could go away and know that Dad was in good hands.
Dad was expertly cared for whilst we were away and we returned to find a cheerful, smiling and very contented Dad who had evidently had a lovely staycation of his own with Christine........Everything went smoothly from start to finish.
We are more than satisfied with the service from the Bluebird team. They manage to be professional and friendly whilst providing a top notch service.
We honestly can't fault a thing. And we've already booked the lovely Christine for a return visit in a couple of weeks as we intend to make this a regular arrangement.
Thank you, Bluebird.
— Janet L
Verified review (1193321)
Review left 9 years ago
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Care For Grandmother
All of the staff from the answering the telephone calls, office and providing support to my grandmother have been a lifesaver, can't praise them all high enough!!
Excellent communication and caring.
— Anonymous
Verified review (1193117)
Review left 9 years ago
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Please tick any of the services that you would like to know more about/x980P!
Assistive Care Technology Products
Very happy with the service
We are very happy with the service provided by Bluebird Care. They are very good at updating the service they provide for my Dad as his needs change.
I have regular meetings and contact with the manager to update his care plan and advise her of any problems.
— Anonymous
Verified review (1193104)
Review left 9 years ago
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Do we respect your dignity and promote your independence?
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Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
11/2016
Please tick any of the services that you would like to know more about/x980P!
