Bluebird Care Bromley

Bluebird Care have looked after my husband for ten years: he has very complex needs which have increased during that time, and the carers - many of whom have looked after John for many years - have always risen to that challenge. They are patient, responsive, well trained and after so long, feel like part of the family.

Happy with service.

Carers are generally prompt and reliable in terms of attendance however too many just assume that making a cup of tea and having a chat is all that is required. This may be the case when a client is on their own but when the client is a couple this is not always the priority. Management communication is vital to ensure that care is tailored to the client's needs and although the OpenPass app is potentially a great tool to achieve this I feel it could be better utilised to focus priorities.

This person left a star rating but no comment.

Blue Bird care are the most considerate caring, reliable and trustworthy organisation I have know.
They treat there employees & clients with the most respect, and dignity.

Laura's helpful advice and assistance has been greatly appreciated by both myself and my wife concerning the current and ongoing care arrangements required for Mrs. Gladys Amey. She has been positive, encouraging and has gone out of her way to resolve a number of issues that have been of great concern as Mrs. Amey's health declines. She is a credit to your organisation and we both believe we have found a true friend. She has even 'phoned just to find out how we have been.

Laura was exceptional in every way and genuinely passionate about providing the best care for my parents.

Efficient, caring, professional.

In June this year I was making enquiries into 'live in' care for my 95yr old father who had had a series of falls at home and was deemed unsafe to be left alone.
I telephoned five agencies. I just wanted to let you know, that if I had gone ahead with 'live in' care for my father I would have chosen Bluebird care. This is because I felt you were very professional in your manner and you seemed kind and compassionate. I appreciated both your professionalism and the way in which you handled the phone call with me. Thank you.
In fact, things changed pretty quickly and my father was admitted to Weald Heights care home and has stayed on their nursing floor ever since. Thankfully the home came highly recommended and he is very settled and happy there. He has deteriorated a lot and is very weak now but at least he is getting good care and is settled.
I have mentioned Bluebird to my friends and family in Bromley/Orpington and in fact the gardener who cut my father's grass also spoke very highly of you!
I hope this is an encouragement to you Daphne and your team in this difficult time.

We arranged live in care for an 89 year old man who is a family friend. He is rather a fussy eater and we stated at the outset it was very important to have a carer who could cook , from scratch, very simple traditional meals. The carer that was sent was friendly and kind but unable (and seemingly unwilling to learn ) to cook from fresh ( not even poached eggs) This meant that my mother, herself in her 80s , was left to do the shopping for him and had to buy food which required only heating up by the carer.
The oversight by management of the situation was very poor. Calls and emails were not responded to.
The gentlemen decided after a couple of weeks that he did not need live in care as his health improved a bit.
This meant that the carer had very little to do for him in the last week in terms of support (he showered and dressed himself each morning, made his own breakfast, had no lunch, and put himself to bed. ) All of this was his own choosing and not the carer’s fault but she had lots of free time to herself.
At the end of contract I was therefore dismayed to find that on her departure from the house the bins were left not emptied and several sets of bedding washed but not put away ( including the bedding the carer herself had used) There were also 6 of his shirts left to iron.
Having paid for a live in carer he was then forced, after she left, to empty bins and iron and put away all the shirts (which she could have done at any point in time over the previous week) I feel that this was very lazy and he was taken advantage of in this way.
The agency were even slow to respond to my complaint about this and didn’t seem to think it was unreasonable to leave his house in this way.
My mother separately emailed the agency about this and still has not received the courtesy of a reply to her complaint.
The service fell far short of what we were led to expect.

All staff I have dealt with from the outset of finding care for my Mum have been friendly, helpful and always ensuring Mum is happy and that all her care needs are being met. This gives me peace of mind and I know I can approach them with any issues or worries I may have.

Very helpful, caring company. Extremely satisfied with the service, nothing was a problem. They have been very useful with information that I might need in the future. I'm glad we chose Bluebird. The carer was punctual, helpful and kind and I would definitely recommend them.

I love my job with assisting people to live an independent life while still staying at home . I would definitely recommend Bluebird care to work for so friendly great work ethics .

We were initially recommended tot his service many years ago for another family member. The service was good in 2015 so we called on this service again.

I am confident my mum is safe in Bluebirds care. The carers understand mums needs practically, physically and emotionally. I am the only child and next of kin for mum.

We have had Bluebird live-in care for my mother for several years and the service over the last year or so has generally been excellent. We have a basic team of three regular live-in carers and are very impressed by their care of and dedication to our mother. We are highly involved with our mother's care and our current Care supervisor has been excellent: approachable, hard-working, efficient and very caring. The wider team is equally approachable and responsive. We also have a team of Domiciliary carers and have benefitted particularly from those who have been long-standing carers, a number of whom have given our mother friendship as well as care.

All the carers have been very kind, thoughtful and respectable to my elderly mum. Also, if ever there is a problem, the staff in the office are quick and efficient in sorting it out.

My husband, a long time customer of Bluebird Care, with very severe Parkinson's Disease, was recently in hospital with aspiration pneumonia. While his care in the hospital was initially good, the standard plummeted when he was moved to a ward for the elderly.

I had, quickly to reinstate all the care visits that had been cancelled , to get him comfortable again. Bluebird staff were amazing, coming in at very short notice to attend to him, giving him familiar company, much needed personal care, encouraging him to eat, and making an awful experience for him (and me) much more bearable.

Thanks to all of you for what you've done; it could not be bettered. (You could also teach some of the hospital staff a thing or two about moving and handling). And, since he's been out of hospital, the same attention has been paid to him, infinite care in helping him to eat (his swallow is very compromised), instituting extra visits from his familiar and long-term team of carers at, literally, half an hour's notice - and rearranging schedules to do this.

Thank you all so much, you have shown that you really do care. It has been outstanding. I said as much to a doctor from the home visiting service, who has just left after a follow-up visit and strongly recommended Bluebird to her.

I have found the care given very good, when I have asked for change it has happened.

I have nothing but praise for my two carers. Nothing is too much for them to do for me. I do not know how I would manage without them.