Bluebird were recommended to us and they are an extremely caring and efficient company. Our carer is a wonderful person and a great asset to the company.
— Kay F
Verified review (1242078)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
So glad I chose Bluebird Care
I am very happy with the care I am getting from my two ladies. Nothing is too much trouble for them, they are very friendly and easy to get on with. I look forward to seeing them each week.
— Jean F
Verified review (1241113)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
I do enjoy it when they arrive
I do enjoy it when they arrive in the morning and this is a help to help being dressed and having breakfast made which takes me hours. It is also very helpful being able to arrange for a carer to come to help for special occasions. They are all very helpful and do anything I need help with.
— Patricia W
Verified review (1241112)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Taking care
The Bluebird girls are exceptionally friendly and caring and go out of their way to help, sometimes in their own time. The office staff are equally helpful and efficient.
— Harry B
Verified review (1241110)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Other relative or friend
Kind and caring
My father had mainly the same regular carer who had a good rapport with him. They were kind and caring.
— Barbara B
Verified review (1237920)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
The professional care of my father
On behalf of the family a big thank you to your staff and especially Mike, for the professional care of my father. Please pass on our appreciation to everyone and we will recommend your company to family and friends.
— Maria S
Verified review (1235677)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Grateful for the help
Once again I am truly grateful for your help with 'B's care.
— Mel
Verified review (1232765)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Good support serivce
The service enables me to live in my own home with comfort and gives my daughter peace of mind that I am alright.
— Norah W
Verified review (1231978)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Consistent support
Consistent service provider. Willing to listen to problems. Acceptable complaints procedure.
— Anonymous
Verified review (1229637)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
The carer is a very special person
The carer is a very special person, Granny really bonded with her and said repeatedly that she had a gentle way. She also loved her cooking. She is patient, kind and I am sure her experience has made her very resourceful.
— Melissa L
Verified review (1229289)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Bluebird Care Bromley
Thank you to you and your team for all the help you give to our relative. We are all very grateful.
— Badcock F
Verified review (1228528)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very pleasantly surprised
You tend to only hear about the horror stories, so at first I was expecting an average level of service coupled with a degree of unreliability, staff not turning up etc. Bluebird have been proactive and have more than fulfilled our expectations. Communication is excellent, particularly with the use of the Openpass App, we can see daily who is due and when when together with post visit notes. Using Bluebird for over 6 months now and never been let down once. Mum is very happy with the visits and I appreciate a flexible approach to our needs.
— David T
Verified review (1227384)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent care
The carers are always polite, friendly and carry out their Tasks professionally. It is always good to have their visit.
— Cynthia D
Verified review (1227382)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Thanks again for caring for mum
Firstly let me thank you for the efforts put in to make Fridays Bluebird Christmas party at St George's such fun for us all, mum really enjoyed the children singing and the food and drinks just kept on coming. Hopefully we will be there next year too!
Thanks again for caring for mum, I have met a few of the girls now, but special thanks to Jazz who mum bonded with right from the start.
— Carol H
Verified review (1227301)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Carers are reliable, friendly
We have found the service satisfactory and the carers are reliable, friendly and work professionally.
— Cynthia D
Verified review (1225689)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Care and compassion
I would personally like to thank Vera and Jill for their care and compassion when looking after my Aunt. She was very fond of both of them and she really appreciated their kindness and help at home.
— Jane
Verified review (1218465)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Efficient and friendly
Carers are efficient and friendly. One can ask no more.
— Harry B
Verified review (1217498)
Review left 8 years ago
This review was collected via email feedback service.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
We involve you in the planning of your care
The same carer/s are seen regularly
We respect dignity and promote independence
You are happy with the way we deal with your queries or concerns
Our workers and office staff communicate well with you
Which best describes you?
Other relative or friend
Thank you
My thanks to the staff at Bluebird Care Bromley for the help that 'B' receives.
— Mel
Verified review (1215904)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
next of kin
Practical support and kindness
Thank you to the excellent staff at Bluebird for your practical support and kindness over the last couple of years. The care provided was not just reliable, but to a high standard and personally tailored to dad's needs. I would not hesitate to recommend Bluebird. I always knew who to contact for help and the regular review meetings were constructive and helpful as dad's dementia progressed. Dad bonded with a couple of the most regular carers well and I know that if he was fully himself he would want to thank you all personally for their commitment and your patience and professionalism.
— Alison
Verified review (1215903)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
next of kin
Thank you for the care
Thank you for the care service you sorted out for my mum. The live in carer was great and after the initial start time everything went well/ The drop offs and pick ups for Mum's day centre went well too. And Mum seemed calm and happy when I called in at the end of the week, a success. Thank you to the the team for looking after Mum.
— Richard C
Verified review (1215902)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
