Bluebird Care Bromley

An excellent holiday companion and carer

Just wanted to write to express my appreciation and thanks to Tracy and Bluebird Care for enabling me to have a fantastic holiday in the Norwegian Fiords.
We were really lucky with the weather and all aspects of the cruise were excellent
I found Tracy to be an excellent holiday companion and carer.
Her unfailing good humour and cheerfulness and willingness to explore all activities on board and excursions ashore meant that I felt I really got the most out of the holiday and enjoyed every moment.
She was both a very conscientious carer and an excellent holiday companion too - quite a skillful combination to achieve!

— Carol

Verified review (1207498) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 07/2017

Efficient, caring

Efficient and caring provider, staff are kind and responsive.

— Anonymous

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When does your feedback relate to (MM/YYYY)? 06/2017

Kindness, warmth and respect

I want to thank you and all your team for helping to look after and support Mum, particularly Marie, Vera and Sue. Thats not to say the others were not first class, it's just that I met all those 3. Everyone has treated my Mum with kindness, warmth and respect and I am very grateful for all that you have done.

— Anne C

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When does your feedback relate to (MM/YYYY)? 06/2017

Cannot thank you enough

I cannot thank your team enough for all the support my sister and I have had over the last few years, as mum battled with dementia and the awful symptoms. We take comfort in knowing that mum is in a better place with my dad and brother.

— Tracey H

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When does your feedback relate to (MM/YYYY)? 06/2017

Very kind

All the ladies are very caring and kind. I look forward to them visiting me each day.

— Anonymous

Verified review (1204957) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 06/2017

Excellent personal approach

Treat the person as an individual. Vigilant about visit and care plan regularly reviewed.

— Alison P

Verified review (1203328) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 05/2017

Completely satisfied

Completely satisfied.

— Anonymous

Verified review (1202588) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 05/2017

Very good carers

My carers are very good and reliable. I have had the same carers which is important to myself and my husband.

— Jean G

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When does your feedback relate to (MM/YYYY)? 05/2017

Reliable

Good and reliable service.

— Audrey B

Verified review (1201776) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 05/2017

Caring provider

Caring provider with good communication.

— Rosemary W

Verified review (1200669) Review left 9 years ago
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How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely Likely

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When does your feedback relate to (MM/YYYY)? 04/2017

Feed Back From Korin Stubberfield

We are delighted with the care that all the bluebird carers give to my mother Ann. Carly and Nicole are her main carers. They are always professional, caring, patient and adaptable. They are an invaluable part of my mums care we would be lost without them and their care.

— Korin S

Verified review (1200041) Review left 9 years ago
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Feedback From Aysen

Mum used a different company previously, but had to switch when they could no longer serve Biggin Hill. Mum's experience of Bluebird is much better.

She tends to see the same carer, who arrives at the same time - that makes a big difference to both Mum and Dad. The carer is efficient, friendly and sensible and Mum looks forward to her visit.

The admin side is much easier and more professional than our old company, too. I've agreed to sort this out to take the pressure off Mum and Dad, but as I work full-time, it's great I can email/phone and get a swift and helpful response.

— Anonymous

Verified review (1200039) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 04/2017

Feedback from a satisfied customer

Bluebird Care is responsive and empathetic to their customers' needs; the vast majority of carers are very good, efficient and reliable, and take trouble to ensure that all tasks are completed to a high standard.

Any concerns are properly dealt with, and we have come to know my husband's carers as friends. I think he would be unlikely to get such a high standard of care from anywhere else.

— Hazel W

Verified review (1200038) Review left 9 years ago
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Very good service

My brother and I would both like to thank Bluebird and particularly the people that have visited and provided daily service to Mum. Bluebird have provided a very good service and given us the support we needed at a critical time.

— Guy N

Verified review (1199898) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 03/2017

Feedback

I was particularly impressed with the way the carer for my mother- in-law has dealt with a rather messy and unpleasant mishap. All bedding was changed, the carpet was scrubbed and her room made presentable whilst I dealt with my mother-in-law.

Our carer never complains but just gets on with the necessary tasks to ensure my mother-in-law is well looked after. She is firm but caring....old people with early dementia can be quite obstinate!

It is reassuring to know that we normally have the same carer as a good report has been established.

— Elaine A

Verified review (1199845) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 03/2017

Feedback From A

Everyone is always very helpful.

— Anonymous

Verified review (1199820) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? March 2017

Reliable, considerate, caring

Carers come on time, are reliable and mostly well trained. Efforts are made to provide continuity and the same carers to come regularly. They stay the full time and are very conscientious and caring and develop good relationships even with complex carers.

— Anonymous

Verified review (1198540) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 02/2017

Amazing carers

The Bluebird carers were, without exception, amazing. They looked after my Aunt as though she was one of their own family. It was a great comfort to me as I live so far away to know she was in such safe and caring hands. For her, staying in her own home that she had lived in for more than fifty years, was hugely important and with your help we managed to achieve that. The team from Bluebird were a part of her family and for her family was more important than anything else.

— Wendy A

Verified review (1197459) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 02/2017

Bluebird Care Bromley

At the end of January on one of the days on which a carer comes to us the Carer noticed that my left eye was bloodshot and persuaded me to visit the West Kent Eye Hospital while she was here.

At the hospital, I was told to wait in the waiting area, I then fainted and when I came to I was lying on the floor surrounded by Doctors and Nurses. From then on it would be difficult to praise everybody more..

The Hospital had telephone my home and warned of a problem. so the carer rang the office and arranged to stay until 6 and to be replaced by another carer who would be prepared to stay all night if necessary.

Because carers are not allowed to give insulin injections they arranged for the district nurse to call for that purpose and then cooked an evening meal for Marguerite. I could not praise given too highly.

— Chas L

Verified review (1197267) Review left 9 years ago
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We were very happy with Bluebird Care

We were very happy with Bluebird Care. The carers got to know my Dad and looked after him well. I was always advised if there was a problem. The manager was always able to accommodate my Dad as his health needs changed.

— D H

Verified review (1197161) Review left 9 years ago
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When does your feedback relate to (MM/YYYY)? 12/2016