I just got out of the hospital. I am very happy because the care that I am receiving from my carers is better than what I experienced in the hospital.
— Kathleen
Verified review (1946442)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Love and dedication of the carers
Thank you for the dedicated care you provide to my husband. Your compassion and attention to his needs have been reassuring.
— Peta H
Verified review (1946441)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Attentive and cheerful carers
D's carers help him with his personal care. They always make sure to attend to his needs. It's nice to see him smiling whenever the carers are around.
— Tim L
Verified review (1946437)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Friendly carers
All the carers who come to look after my husband are lovely carers. Always happy to help, my husband loves his carers. Very happy with SD Care Agency.
— Anonymous
Verified review (1946422)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very caring
My carers are lovely, W is a very fun guy who makes me happy. Very friendly, I really like them.
— A C
Verified review (1946429)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Lovely carers
My carers always have a smile for me, they come twice a day and I'm very happy with them.
— A B
Verified review (1946427)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very caring
My carers take care of me very well, they know what I need. Very proud of them.
— C R
Verified review (1946424)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Wonderful carers
Please thank the carers who helped my dad. All of those that came through our door were wonderful.
— S H
Verified review (1946445)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very good and very kind carers
We have no issues with the carers that look after P because they are all very good and very kind to P.
— A W
Verified review (1920613)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Overall rate of 10/10
My wife's carers are very helpful. Aside from my wife, they look after me as well. I am really grateful for that.
— Ronald W
Verified review (1920611)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
The carer works very hard and is very good at his job
E is very supportive in general care. He also works well with the other carers, he is very responsive to my husband's needs. E is calm and patient and knows how to use respiratory machines. E is always efficient.
— Denise B
Verified review (1920608)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Thank you for your dedication
We are thankful for your dedicated care and attention. Your expertise and compassionate approach have made a positive impact on my health journey.
— Pauline P
Verified review (1920600)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
They will go far
My carers in my view will go far if given opportunity. They all have good qualities in care. In my opinion they are certainly not ones to lose.
— V C
Verified review (1920595)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Making a positive impact on my Mom's health
Your care has been vital to my Mom's wellbeing. Your kindness and attentiveness have made a positive impact. We appreciate your ongoing support and commitment to her health.
— Sandra
Verified review (1920592)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Brilliant and very kind
My dad was very poorly before his passing. My dad liked K most especially. They are very kind and upbeat. They were brilliant, absolutely brilliant. They helped me restore my faith in humanity, because at times things would be dark, they were amazing, me and my mum were very pleased with our experience with your carers.
— Mark
Verified review (1920587)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Thank you is not enough
Your support has been crucial and I want to express my gratitude for your caring approach. Your positivity brightens my day. I value the efforts you put into making me comfortable.
— Jac C
Verified review (1920581)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Thank you for your service
In a very short period, I find my carers very lovely. In case I require support again, I know when to call. Thank you for all your help.
— Gillian O
Verified review (1920579)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Your dedication is valued
Thank you for your attentive care. I appreciate your patience and kindness.
— Ann P
Verified review (1920576)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Always helps when I need it
M is a very kind lady and always helps when I need it. She tries to fit in with my needs. V is also a lovely lady.
— Janet W
Verified review (1873253)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Fantastic carers
I am very amazed at how supportive your company is. W is fantastic and very nice, he is so wonderful to me and my mum. The last day when I was not feeling well, he supported me a lot and we feel like he is one of our family members. Thank you.
— Linda P
Verified review (1873250)
Review left 2 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
We are so grateful for your kind review. This is so important for our carers' morale and gives them a sense of satisfaction that they have contributed to someone else's well-being. We will continue to try and improve the quality of our service delivery to offer our service users a better quality of life.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
