No complaints and no worries with SD, very caring people.
— Roy L
Verified review (1632530)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Patient and excellent
K is so kind, patient and excellent caring for my husband, even on his down days.
— Helen W
Verified review (1632529)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
First class carers
Polite, clean, on time, good to have in my home.
— Michael F
Verified review (1632526)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Good care
Lovely people, good care.
— Alexander W
Verified review (1632525)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Neither good nor poor
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Nothing but praise
I have nothing but praise for the staff at SD Care, they always bring happiness.
— Ron P
Verified review (1632523)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Service was excellent
In all respects the service was excellent.
— Anonymous
Verified review (1632522)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very good
They seem to know what they are doing. Very polite as well, clean and tidy. No complaints at all. Very good.
— Anonymous
Verified review (1627591)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Respectful Carers
My mum is very happy with W. Mum always feels respected, S is also very good, Mum likes her as well. My Mum is happy and so I am happy. Thank you.
— Lynda B
Verified review (1627589)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent Care Provider
I would like to thank you for the excellent care provided by your staff during A's last days at home. There were excellent carers and worked well with my wife who was happy with their visits and often smiled when she saw them. Please pass my many thanks and appreciation for their kindness.
— John S
Verified review (1627588)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
I am extremely lucky
I am extremely lucky to have such wonderful people. I can name quite a few, but obviously, A is fantastic along with M, G etc. They along with many others. A great team, many thanks.
— Jj C
Verified review (1627586)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Wouldn't want to be without them!
I don't know what we would do without SD Care Agency. All the carers are kind, hard-working and meticulous. Husband's Parkinsons has got a lot worse so moving him can be challenging, especially when he asks to use the commode umpteen times a day. The carers deal with this with good humour.
— Anonymous
Verified review (1627585)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Efficient and nice carers
Very efficient and nice carers. Unfortunately too expensive for Surrey County Council to allow us to continue when financial help is needed.
— Catherine C
Verified review (1627583)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent carers
The excellent carers.
— M M
Verified review (1627590)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
SD Care Agency - Guildford
The carers work very hard, long hours. There are a few things that could be better.
— Joan P
Verified review (1627587)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Caring and professional
The care my husband receives from L and J is amazing. They are kind, caring and professional.
— Carol H
Verified review (1627584)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Testimonial
Thanks for your care and support. You are a good listener too. You went the extra mile with me, as well as being thorough and efficient. You have been my best carer. Best wishes and best of luck for your future.
— Paul
Verified review (1623574)
Review left 4 years ago
This review was collected via testimonial.
Professional provider
Setting a high standard. Well trained care services in a highly proficient, well scheduled manner with a very pleasant and friendly approach.
— David G
Verified review (1621170)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Compassionate and caring provider
We have seen a few new faces on Mum's care team lately. They all show the same compassion and dedication to providing the best care for Mum, always having time to discuss any extra needs she may have. We feel extremely happy with all the team and office staff, many thanks to you all.
— Hilary S
Verified review (1621169)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Carers for my husband
Communications with this company are excellent both between myself and SD Care Agency plus between the agency itself and other parties e.g. speech, nutrition, catheter providers. Everything is logged by the lovely carers from how much my husband drinks and eats to medication changes which gives me confidence.
— Anonymous
Verified review (1621167)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent carers
I am very happy with the help I am getting from my carers; everybody is brilliant. I find the new carer so natural being a carer.
— Jacqueline C
Verified review (1621165)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
