We have had SD Care for five years now and have been hSD Care Agency - Guildford we have been given, they do their best in difficult times. They arrive in morning, always in happy frame of mind which helps brighten up the morning.
— Jennifer H
Verified review (1584803)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very professional, reliable, caring provider
Very reliable, professional and caring, friendly.
Always communicate with family members if any concerns and listens to ours.
All of the carers we have met have been calm, gentle and encouraging.
Always prepared to help anyway they can.
All of the staff are well trained and confident.
We feel extremely lucky to have this agency care for J and extend out thanks to all the team.
— Hilary S
Verified review (1584801)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Other relative or friend
Caring
Very caring and helpful staff, hard to find anyone more caring and helpful.
— Roy L
Verified review (1584800)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Testimonial
A very caring provider.
Soon became friends rather than just carers and nice to have familiar faces.
— Caril B
Verified review (1584758)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
I would like to thank you carers for the help they gave my father in the last few months of his life. Our live in carers thought that all the carers you sent were an enormous help, very supportive and kind to my dad. I am sorry this is a bit impersonal, I was not directly involved in my father's care so I dont know their names but I would be very grateful if you could pass on my family's appreciation of them. Best wishes.
— Wendy E
Verified review (1581832)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
We were very sad to loose our main carer from J's care team. We found him quietly efficient and extremely professional. The care he showed to J was exemplary. Quick to pick up on differences to J's needs and health requirements. We shall miss his friendly approach to the whole family and his happy, calm demeanour. Please forward our best wishes to him. Many thanks.
— Ronald P
Verified review (1581829)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
You are wonderful! The agency is wonderful, both the carers and office people. Everyone is so nice, kind and accommodating. One can tell you put passion in what you do, it is not just a job for you all. Thank you!
— Susan N
Verified review (1580081)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
We like the carers, we are happy to see regular people. They always try to move things around to suit our needs, we appreciate the flexibility. Very nice staff.
— Valerie T
Verified review (1580080)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
Thank you all for your wonderful care and kindness this year, Merry Christmas to you all.
— Ernest And Sue Follows
Verified review (1580075)
Review left 4 years ago
This review was collected via testimonial.
Testimonial
To all of you at the office I wish you all well and thank you for the care agency coming to me. Have a nice Christmas all of you and new year.
— Margaret P
Verified review (1579719)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
My carer is so sweet, she always knows what to say to reassure me when I am feeling anxious. She comes to see me twice a day but I wish she could come more often. I enjoy her company.
— Geri O
Verified review (1579405)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
Great work. The carers are doing a great job with my wife. She is in good hands, the best! They are very sweet and gentle, punctual and professional. We have never had any problems.
— Eddie T
Verified review (1579114)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
Merry Christmas! Thank you again, for all your love and care for both G and me. To you all at SD Care Agency with love at Christmas time.
— Jill H
Verified review (1578383)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
Twice a day care. My carer is so sweet, she always knows what to say to reassure me when I am feeling anxious. She comes to see me twice a day but I wish she could come more often. I enjoy her company.
— Geri O
Verified review (1578382)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
So well cared for. SD Care Agency is great. I would recommend you to all my family and friends, I have been so well cared for in the 2 years I have been with you and my main carer M, is fantastic. She is on holiday at the moment, bless her. I think I have worn her out. She is so caring and understanding with everything that needs doing. But everyone is great anyways, they all get "10 out of 10" for their hard work and kindness, and patience. They deserve a gold medal. Love you all.
— Linda F
Verified review (1578374)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Testimonial
For all at SD Care, thank you for your continued help and support. Wishing you every happiness with love and best wishes.
— Cyril L
Verified review (1578373)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you for your positive words and compliments. We are delighted to hear that you are happy with the care delivered.
Above and beyond
Thank you for the company and for all your help. The service is top notch and my carers are smashing. They always go above and beyond the call of duty and they are so respectful and attentive.
— Sandra O
Verified review (1577090)
Review left 4 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your beautiful words.
We are delighted to hear you are happy with the service provided and we hope to always keep up the good work in the future.
Please feel free to contact the office should you ever have any queries or concerns.
With warmest regards,
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Testimonial
Very good, everything is going well, nothing to report. My carers are professional and motivated. I am happy with SD Care Agency, I have no complaints.
— John R
Verified review (1575011)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind feedback.
We are pleased to hear you have no concerns and that the carers have been trying to attend to your needs with the right drive.
Your opinion matters, we look forward to hearing back from you again in the future.
With warmest regards,
The Team @SD Care
Testimonial
The care service is working well. I get the help I need with my medication and I also get some company which is most welcome. The girls are all patient with me and happy to see to my needs.
— Chryswua N
Verified review (1574440)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad you are getting on well with your female carers, we appreciate it is not always easy finding the right "fit" for your requirements.
Please always feel free to send us your comments and contact the office should you have any concerns.
With warmest regards,
The Team @SD Care
Testimonial
The carers are brilliant, they really make an effort. They come at regular times and are quite accommodating.
— Janet D
Verified review (1573629)
Review left 4 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad you are getting on well with your female carers, we appreciate it is not always easy finding the right "fit" for your requirements.
Please always feel free to send us your comments and contact the office should you have any concerns.
