I am very fond of all my carers, even if sometimes I forget their names.
They are very attentive and thorough, especially with my medications.
They worry about me when I 'Lock Down'.
I am a happy client.
— Ann S
Verified review (1561356)
Review left 5 years ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
So Sweet
My carers are so sweet, they always ask me if I am feeling comfortable and offer me a cup of tea.
I really feel well looked after with them.
— Rose W
Verified review (1561049)
Review left 5 years ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Carers are nice
We are very pleased with everything and everyone.
All carers are nice, we have no complaints.
Thank you so much.
— Bruce R
Verified review (1558834)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to hear you have received a good level of service from your carers.
They always do their best, but please do not hesitate to contact us should you have any queries or concerns.
Kindest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Carers are splendid
I am happy with my carers, they are splendid!
One of them in particular is very experienced and professional, but they are all great!
If I have any concerns, I know that they will listen to me. This is quite reassuring.
— Joan P
Verified review (1558976)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
Your kind words mean a lot to us, we are pleased to hear the carers have been providing satisfactory service and that you have been getting on well with them all.
Warmest regards
The Team @SD Care
Overall, what would you rate them out of 5?
They help and make me feel safe
I am very pleased with my carers, they do their best.
The night carers are also a great help. They make me feel safe and allow my family to get some rest.
— Eric E
Verified review (1558430)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to hear the carers have been doing their best to please you and offer you a good care experience.
We hope to always keep you satisfied going forward and to keep giving your family the respite they need.
Kindest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Thank you for taking care of me
Thank you for taking care of me.
I live alone and it gets very lonely sometimes.
It's nice to have someone in the house at times, especially during the night.
— Alison U
Verified review (1558428)
Review left 5 years ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very Satisfied
My husband is quite happy with the care.
He used to be very independent and to look after himself. Now he can't walk anymore.
I had a minor issue with one of the carers once, but everything is OK now.
We are very satisfied with the service.
— Carol H
Verified review (1557507)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear you are happy with the service provided. We are sorry for any inconvenience you may have experienced but it is good to know ultimately everything is working well for you.
With Warmest regards
The Team @SD Care
Overall, how was your experience of our service?
Good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Carers provide utmost dignity
Carers care for my mother in this short time after her getting out of her illness.
She was treated with the utmost dignity and I was always kept informed of any problems she and my father (not being cared for) experienced.
A huge thanks to Mum's two principle carers!!
— Jeremy H
Verified review (1557479)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to hear your mother received a good quality of service from our team. Equally thank you for your ongoing support throughout her last weeks. Your involvement has meant a lot to us.
Warmest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Thankful
We are extremely happy with the service SD Care provides for my mother.
All the carers are kind and caring and very respectful to both of my parents.
We would be happy to recommend them. Thank you for making our lives easier.
— Hillary S
Verified review (1557471)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are delighted to hear you are satisfied with our services and that the carers do their best to treat your parents with dignity and respect.
We are always pleased to be able to give families some well deserved respite!
Warmest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Lovely, compassionate and treat me with respect.
All my carers have been great. I like all of them.
Only one lady was a bit difficult and she did not know how to do her job, but the office replaced her immediately when I told them.
Now everyone is lovely and compassionate. They help me and treat me with respect.
— Margaret P
Verified review (1557488)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are sorry to hear there has been a misunderstanding with one of your carers. We are glad you then managed to get on well with the new ones we sent across.
Please do not hesitate to call the office directly for any future concerns.
Warmest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Highly Recommended
My husband is an extremely frail and elderly gentleman, and I have received the support of the SD Care agency.
I cannot thank you enough for sending the most generous, kind carers.
I can tell that they love him in the way they treat him.
Thank you for being there when we needed.
— Julia W
Verified review (1557472)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to hear our carers have been doing their best to support you and your husband at such a difficult time.
Our carers are very fond of you too, it is good to know this is reflected in their work.
Warmest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
A Highly Recommended Care Agency
Having been the sole direct relative of my mother and then father (both now deceased) and now my learning disabled, schizophrenic sister diagnosed with lymphoma, I can sincerely say that this Care Agency is by far the best one I have dealt with. My sister has the same carer twice a day, 6 days out of 7. This carer is very competent, is proactive, anticipates problems, is compassionate, helps with things beyond her scripted role and communicates well with me about any issues that arise. She frequently uses her own initiative to help out with my sister's care.
— June F
Verified review (1553833)
Review left 5 years ago
This review was collected via online systems.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear our staff have made the right effort to support your family in such a difficult situation.
We hope to keep helping you the same as much in the future, but please do not hesitate to contact us should you ever have any queries or concerns.
Warmest regards
The Team @SD Care
Overall, how was your experience of our service?
Very good
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Review from Google
As a former employee of SD Care Agency, I can say only the most beautiful words of praise.
Working at the Agency was more than the most beautiful journey. I am grateful to all colleagues who selflessly helped and made me proud to work in such an environment.
Thank you all and I wish you good luck and long and happy journey!!!!!!
— Biljana Pekez
T50153
Review left 5 years ago
This review complies with Google's policies.
Reply from SD Care Agency - Guildford
We're really grateful and appreciate you taking the time to share your experience with us. Thank you for visiting our website, we hope you will visit us again soon.
Grateful
I am very grateful for the service provided by SD Care. I am sad to see them go, fantastic carers! Thank you for everything
— Jennifer G
Verified review (1552772)
Review left 5 years ago
This review was collected via email feedback service.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to hear you have successfully recovered and that our staff have played a part in your reablement process.
Do not hesitate to get in touch should you require any further assistance in the future.
Warmest regards
The Team @SD Care Agency
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Helpful, polite and very gentle
I am glad to have such a nice set of carers looking after me. I have no issues at all with them. They are helpful, polite and very gentle.
— Margaret E
Verified review (1551966)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear M, Thank you for writing this valuable feedback to us. These kind words mean a lot to us and keep us motivated. Please let us know if you ever face any issues with our services.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
They are good people
My carers are my only company. I live alone now and need help everyday. They put my shopping away and my rubbish out. I like what they do for me, they are good people.
— Donald P
Verified review (1551382)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello D,
Thank you so much for jotting down such an amazing review for us. We are grateful that you are satisfied with our services. Such feedbacks make our day and keep us motivated.
Please never hesitate to let us know in case of any issues/ concerns.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
My best friend
I really miss my carer when she goes on holiday. She is my best friend. She does everything for me and also makes conversation so I don't feel lonely. She is really great!
— Linda F
Verified review (1551380)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello L,
Thank you so much for jotting down such an amazing review for us. We are honoured to know that you like your carer so much and share such a beautiful relation with her. These kind words make our day and keep us motivated.
Please never hesitate to let us know in case of any issues/ concerns.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Tidy and well-presented
My carers are tidy and well-presented. They always wear their uniforms and PPE. Sometimes they go on holiday but the carers who replace them are very nice.
— Joan P
Verified review (1549785)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello J,
Hope you are keeping well!
Thank you for taking out time to write a feedback for us! We are glad to know that you like our services.
Please never hesitate to let us know in case of any concerns.
Thanks,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
They really care for me
My carers are always around when I need them. They really care for me and they are so sweet. They are always smiling and they make me happy too.
— Eileen T
Verified review (1549381)
Review left 5 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Efficient and caring
SD Care is doing a great job looking after my Husband. We have a lot of support. I feel safe going to work knowing he is in good hands. Everyone is efficient and caring. We are grateful.
— Carol H
Verified review (1549380)
Review left 5 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
