We can't do without our carers. We can't complain about them. They do make mistakes sometimes but they always apologise and try to make up for them.
— Douglas H
Verified review (1536679)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello D,
Apologies for the hard times you faced with our carers. However, we would like to suggest that whenever you face such an issue, kindly never hesitate to keep us informed so that we can take an appropriate action on it.
Thank you for writing to us. Please keep us updated. We will make sure to provide the best of services to you.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Lovely and caring
Dana is my favourite carer, she is so lovely and we have lots of laughs. My other carers are great too. They all do a really good job.
— Margaret P
Verified review (1536849)
Review left 5 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Hello M,
Thank you for writing such kind words for our carers. Means a lot to us and keeps us motivated.
Thank you once again!
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
My little darling
Dana is my friend, my little darling. All the carers are nice but she is the best. At Christmas she helped me put the Christmas tree up. She keeps me company and is always sweet. She also does my shopping.
— Margaret P
Verified review (1536680)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello M,
So sweet of you to take out time to write about your carer. This means a lot to us and her. Such beautiful reviews keeps the carers motivated to give their best in the work they do.
Please never hesitate to let us know should you have any queries.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Friendly and caring
They are very friendly and caring nothing is too much trouble for them, they treat my mum with such care.
— Jane F
Verified review (1537369)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello J,
Thank you for writing for us. Such feedbacks keep us motivated and going in the right direction.
Please never hesitate to let us know in case of any issues.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Extremely happy
I need my carers to help me smile by each day. I won't trust anyone else. I praised them up so much in here every day. I love them all of my heart. Thanks for always being there for me.
— Elizabeth N
Verified review (1537367)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello E,
Thank you for writing for us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please never hesitate to let us know in case of any issues.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Very happy with the carers
I am very happy with all the carers, even for the night carers. They are doing an amazing job.
— Valerie P
Verified review (1537364)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello V,
Thank you for writing for us. We really appreciate you taking time to write us a review. Please never hesitate to let us know in case of any issues.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Awesome carers
My two carers are awesome, always smart and tidy.
— Linda B
Verified review (1536809)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Hello L,
Thank you for writing to us. This matters a lot to us.
Keep us informed in case you face any issues with our services.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
SD Care have always been reliable
San Damiano Corporation care agency in Guildford have been providing care to me. In the past we have always found it difficult to find an agency which is reliable and who can provide the same care each week. SD Care have always been reliable and I really enjoy it. I would definitely recommend their services.
— Richard T
Verified review (1536269)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you so much for writing this review. It really means a lot to us and keeps us motivated to provide best of our services. We are delighted to have such amazing clients like you.
Please let us know if you have any queries/issues in the future.
Thanks,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Excellent care
I like my carers, they take good care of me. I enjoy spending time with them, chatting and enjoying a cup of tea.
— Norman P
Verified review (1536267)
Review left 5 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Very pleased
I am very pleased. My carers look after me very well.
— Tony J
Verified review (1536266)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you so much for writing this review. It really means a lot to us and keeps us motivated to provide best of our services.
Please let us know if you have any queries/issues in the future.
Thanks,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Excellent care
M is amazing. A big thank you to her for giving me excellent care, she is lovely! God bless her.
— Wendy A
Verified review (1536265)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you so much for writing this review. It really means a lot to us and the carers.
Please let us know if you have any queries/issues in the future.
Thanks,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Extremely happy
We are extremely happy with the care provided. All of the carers are very professional. They take into account all of Mum's needs and are very caring. They are quick to point out anything they feel is amiss with Mum and have got to know her and Dad very well. Everyone is always very cheerful.
— Hilary S
Verified review (1535669)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you so much for taking out time to write a review to us. This means a lot to us and keeps us motivated.
Please don't hesitate to let us know should you have any queries.
Regards,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
24 hour palliative care
SD Care Agency provided 24-hour palliative care for my aunt and for the three months they were caring for her the carers were highly professional and provided the care and support needed. Although they were engaged to care for my aunt, they also watched over my uncle of 94 years who was obviously going through a difficult time. One particular carer became attached to my aunt and uncle and showed a degree of compassion, beyond what you would normally expect.
— John S
Verified review (1535667)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you so much for providing this review. This really means a lot to us and keeps us motivated to provide the best of services. Please let us know should you have any queries.
Thanks,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Thank you
I would like to thank you all for your help and for the wonderful care you gave M. M is especially caring and M would look forward to her visits.
— Isobel M
Verified review (1532568)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Thank you so much for providing this review. This really means a lot to us and keeps us motivated to provide best of services.
Thanks,
Team SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Very happy with the carers
M is very happy with the carers caring. She likes to talk to the field supervisor. Very happy when she comes in.
— Gordon P
Verified review (1530647)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear M is happy with the service provided. Customer satisfaction is our greatest reward and we hope to keep seeing your needs adequately fulfilled in the future.
With warmest regards,
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Very good carer
When my mother passed away my father's first question was will carer M continue caring, I don't want to lose her as my father is a big fan of M, she engages with him to walk, we are very happy with her, very good carer.
— Richard T
Verified review (1530644)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are sorry for your loss but glad to hear your father gets on well with his main carer, M. It is a pleasure to learn you built a nice rapport with her we will always do our best to ensure regularity is maintained in terms of staff.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Very caring
Our carer looked after my wife, very caring and we liked him very much.
— Pamela H
Verified review (1530641)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are pleased to hear you are satisfied with the service provided and hope to keep helping you as much as possible in the future.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Carers are amazing
The carers are amazing. Everything going well, I am happy.
— Giovani C
Verified review (1528141)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are pleased to learn you find your carers amazing and that everything is working well for you.
Looking forward to hearing again from you soon.
With warmest regards
The team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
We recommend her and SD Care
Our carer is wonderful. She is doing her job very well. We recommend her and SD Care.
— Malcom M
Verified review (1528145)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback and for recommending our Agency to friends and family.
We are pleased to hear your carer is wonderful and good at her job and we will do our best to keep up the good work in the future.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Amazing work
Thank you very much for everything that your carers do for my Dad. Amazing work.
— Katie W
Verified review (1528142)
Review left 5 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
Your gratitude and customer satisfaction are our greatest reward and we look forward to hearing more from you in the future.
With warmest regards
The Team @ SDcare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
