The care I have received since leaving hospital has been very good. The carers are all brilliant.
— B E
Verified review (1438361)
Review left 6 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are pleased to hear that our carers have been doing their best to help you during your recovery. Do not hesitate to let us know how we could improve our services in the future.
Looking forward to hearing more from you again soon.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
SD Care Agency - Guildford
We are very happy with the girls who do their job very well. They do a great job for all their visits.
— Carol B
Verified review (1423893)
Review left 6 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are delighted to hear your female carers make the right effort in looking after you at each call. Love for what we do is what drives us forward every single day.
With warmest regards
The Team @ SDCare
in soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Great
The carer is really sweet and caring. My husband has become a lot better since leaving the hospital
— P S
Verified review (1423898)
Review left 6 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad to learn your husband has been making a successful recovery since he got back from hospital and that his carers have been helping in this process with compassion and sweetness.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very outstanding care
Every aspect of care was excellent. All the carers we had were exceptional people who made a big difference to my dying husband's last weeks. We cannot speak highly enough of everyone, including the manager. We thank you.
— Carolyn D
Verified review (1421525)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to hear our carers did their best until the very end. Accompanying people safely throughout the end of their journeys is what gives a purpose to our work and to our lives. Please do let us know should we be able to assist you in any further way in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
All staff are wonderful
All carers are excellent, obliging and very helpful. Nothing is too much trouble. The night carer is amazing, always helping out so much with our fathers condition. Absolutely fantastic service and wonderful employees.
— Carolyn D
Verified review (1412649)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are happy to hear our carers are doing their best to make your father and the family as comfortable as possible. Please do let us know how we could be more helpful in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Really good
The carers are all really good and we have no concerns. They are always on time and let me know if they are running late.
— Heel
Verified review (1412651)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are pleased to learn your carers have been feeling you safe and reassured. Do not hesitate to contact the office in the future should you have any queries, we are here for you 24/7.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent carers
Since we started the care for my parents I have been very impressed with the overall care and well being provided. The care staff have been incredibly kind and welcoming, professional and compassionate throughout their time here.
— Jane L
Verified review (1412650)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are pleased to hear you are satisfied with the services provided and that our staff are well trained and good-hearted. Compassion and understanding are two important key values in our company culture.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very caring
We are very happy with the carers and get along with all of them. The girls are all very nice.
— W S
Verified review (1412648)
Review left 7 years ago
This review was collected via email feedback service.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are pleased to learn you have a good relationship with your female carers and that they support you in the right way.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
I am very happy
The carers are very helpful and nice. I have become a lot better since leaving the hospital.
— B M
Verified review (1412647)
Review left 7 years ago
This review was collected via email feedback service.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are delighted to hear you have been making a successful recovery and that your carers have played an important part in it.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
First class
The family thank you for your support with F over the past 2 years and Mum before that. The service SD have provided has been first class and gave Mum and Dad a happy and dignified end to their lives, enabling them to stay in their home to the very end as was their wish.
— George M
Verified review (1401457)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are ever so pleased to hear our carers and the office staff have been supportive of your parents and have accompanied them through the last stages of their lives with dignity and compassion.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
The best care possible
I am amazed by how good the carers are. Even if I live like miles and miles away from my mum, I rest well knowing that the carers take very good care of her and I am sure that she receives the best care possible.
— Alison S
Verified review (1401468)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to learn our carers are doing a good job at keeping your mother company. Do not hesitate to let us know how how we could help you further in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very happy with the care
The family and I, we are extremely happy with the staff and the care provided. We appreciate that there is continuity of care with SD Care Agency. The care givers are very familiar with my wifes condition and care needs and they are professional all the time.
— W S
Verified review (1401464)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear you and your family appreciated our staff's help and the services provided. We try to maintain a continuity and regularity in terms of staffing in order for you to feel more stable and safe.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Great
They maintain my privacy and dignity and I can joke with them and communicate freely.
— Raul
Verified review (1401467)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are pleased to hear your carers are friendly and understanding. We are here for you, but mostly we are here with you!
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very happy
They encourage my wife to be as independent as possible. They give her a shower frequently and carers keep her informed on what they are doing.
— M H
Verified review (1401465)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad to learn that our carers are good at supporting your wife, doing things for her and helping her maintain her independence at the same time.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Very Pleased
Very pleased with the carers. I am so happy to see the caregivers everyday as they provide me comfort within my house.
— Anonymous
Verified review (1392036)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to learn your caregivers are efficient and make you feel comfortable inside your own home. Life can be difficult sometimes, and we all should be doing our best to make it less burdensome for the people we love.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very Pleased with my Care
I had a terrible wound on my foot and had to be nursed in bed for 13 weeks. I was miserable and depressed but my caregivers and the team in the office worked together with the community team and today my wound is healed and I am able to sit out and enjoy having my independence and dignity back.
— IS
Verified review (1392046)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are sorry to hear you have been having a difficult time and had to be nursed in bed for a long time. We are also glad we had the opportunity to support you during your recovery and that we also managed to cheer you up.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Pleased with the Care
My caregivers always talk to me about current news. It helps to keep my mind active. They keep me informed of my care when they are looking after me. They always ask my consent even though they care for me everyday.
— DP
Verified review (1392041)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are pleased to hear your carers make good conversation with you and keep your mind active when looking after you. It is important to make you participate into decisions concerning your own life and we shall always keep inviting you to do so in the future.
Looking forward to hearing more from you again soon.
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very Happy with the Care
Caregivers are patient although sometimes providing care for Mum can be a challenge. It is a pleasure watching them take care of her.
— HM
Verified review (1392037)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
All our staff are trained to be patient especially in challenging situations. We are glad to hear that our hard work is paying us back by making your mother feel safe and understood.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
So Glad
So glad to be home. Although being in respite was good I missed being at home and I could only go home if SD Care took on my care. I am so grateful to the team and my caregivers for their support.
— DK
Verified review (1392043)
Review left 7 years ago
This review was collected via testimonial.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear you are currently safe at home and that our carers have been making it easier for you to settle back in. We are equally grateful to have clients like yourselves to take care of.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very pleased
I am so pleased and happy with all of my carers. They are very kind and loving. They keep me informed and treat me respectfully.
— Elizabeth H
Verified review (1381261)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your kind words.
We are glad to hear you are happy with your carers and their attitude towards you. Respect and dignity are the key values on which our organisation is built and they should emerge from our work at all times.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
