SD Care Agency - Guildford

Very good care

All the girls are lovely. They joke with me every time they come. It makes me feel happy and safe.

— Fiona M

Verified review (1381257) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to hear your carers are lovely and that they make you laugh. Making you feel happy and safe is our utmost priority.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very happy

All the care givers are kind to me and talk to me about my life. They do not ignore me. They treat me like a human being. Thank you.

— Kenneth M

Verified review (1381256) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are glad to hear your carers are kind and considerate. Making our clients feel safe, secure and dignified is our main purpose and we are happy to learn we have succeeded at this with yourself.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Brilliant

Thank you so much for your fantastic care and kindness looking after R. Your team and agency are truly a one off and we would not have been able to manage without you all. SD Care truly sets the bar high and not only has there never been a missed visit in 2 years but also my mother has always felt genuinely cared for.

— Linda P

Verified review (1381255) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your kind words.
We are pleased to hear our carers have been doing a fantastic job and that your mother is fond of her carers. Building a professional rapport with our clients is what we cherish the most and we hope to keep doing so in the future.
Looking forward to hearing more from you again soon.
With warmest regards
The Team @SD Care

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Excellent Care

I think since SD Care Agency came on the scene, I have been more relaxed, happier, calmer and also well cared for. I cannot find any faults, everything is like they promised it would be; they have fulfilled.

— C B

Verified review (1380769) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad to learn our carers manage to make your feel relaxed and serene, and that we have been keeping our promises made to you.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Review from Google

This person left a star rating but no comment.

— shiva kumar velayatham

T38379 Review left 7 years ago
This review complies with Google's policies.

Reply from SD Care Agency - Guildford

We're really grateful and appreciate you taking the time to share your experience with us. Thank you for visiting our website, we hope you will visit us again soon.

I am delighted

I am delighted with the way the carers take care of my mum. I know she is ill all awaiting company and she gets a lot of support and compassion.

— Dawn S

Verified review (1373616) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to hear your mother is well looked after by our carers and that she always gets the company and support she requires.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Amazing

The care company is amazing. Mum is really happy with the carers.

— Alison

Verified review (1373609) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your kind words.
We are pleased to hear you are happy with the way we work as a company and that your mother is comfortable around her carers.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Highly impressed

We are extremely happy with all our carers. They are all really good and E is very fond of them.

— W S

Verified review (1373317) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to learn you are satisfied with your carers' work and that you and your family get on well with them.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Really caring provider

Extremely happy with the care provided.

— B M

Verified review (1373608) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad to hear your are happy with the services provided, it means our carers are doing their very best!
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very friendly and helpful

All the girls who looked after me are lovely and kind. They know me very well; I don't have to tell them what to do.

— Anonymous

Verified review (1373316) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your kind words.
We are pleased to hear your carers are lovely and kind and with a good sense of the initiative.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Great staff

The carers are lovely and help me a great deal. The girls are very sweet.

— E H

Verified review (1368215) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad to hear your carers are lovely and helpful, and that your female carers are especially good-hearted.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very friendly and helpful

All the girls who looked after me are lovely and kind. They know me very well and I do not have to tell them what to do.

— Anonymous

Verified review (1366363) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to hear all your carers are amiable and are autonomous decision-makers.
Looking forward to hearing more from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very caring provider

I find it very helpful and considerate and do not find any faults.

— Anonymous

Verified review (1366362) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your kind words.
We are pleased to hear the services provided have been helpful and our carers sensible and attentive.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Friendly and Kind

I am happy with SD Care and all my carers that come and assist me are all good.

— Anonymous

Verified review (1366361) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad to learn you are satisfied with our services and that all your carers have been making a positive effort when supporting you.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Lovely carer

I have a lovely carer. She is very nice.

— Anonymous

Verified review (1366165) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to hear you get on well with your carer and that she is a nice person.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very kind provider

My carer is very good in what she does and she does everything to help me wholeheartedly.

— Anonymous

Verified review (1366164) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your kind words.
We are pleased to hear your carer is good at her job and performs her tasks with an open heart.
Looking forward to hearing more from you in the future.
With warmest regards
The Team @SD Care

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Compassionate and considerate

My main carer is very gentle and does one hundred percent in looking after me.

— Anonymous

Verified review (1366163) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to learn your main carer is considerate and gentle, and that they do all they can to satisfy your needs.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very competent and caring carers

All my carers looked after me very well.

— Anonymous

Verified review (1366161) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are happy to hear your carers are good at what they do and hope to receive more detailed feedback in the future.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Extremely Happy

We are very impressed with the carers.

— D M

Verified review (1361399) Review left 7 years ago
This review was collected via testimonial.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to hear you are impressed with the carers and are very glad to have clients as kind as yourselves using our organisation.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Superb Agency

The carers are brilliant and support me really well. I can not think of any other agency that can replace SD.

— M M

Verified review (1361395) Review left 7 years ago
This review was collected via testimonial.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to hear your carers are brilliant and good at supporting you. We hope to keep being able to offer you our help in the future.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client