SD Care Agency - Guildford

Good Service

They give a good service with friendly staff and good time keeping.

— Anonymous

Verified review (1284566) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to learn you are satisfied with the services provided and that our staff carry out their duties diligently and cordially enough.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Great

The carer is really good. She looks after all our needs and makes sure she is on time. If there are any changes, she will let me know. We have no complaints.

— I B

Verified review (1284565) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to hear your carers are good at what they do. We teach our staff to be humane and considerate with all their clients and be flexible in adapting themselves to their particular needs. We hope to keep up the good work and to hear more positive things from you in the future.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

On Time And Efficient

Carers are on time and efficient.

— Maurice C

Verified review (1284563) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to learn our carers are efficient and punctual. We will do our best to keep up the good work in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very happy

All the girls are lovely. They are always on time and inform me when they are running late.

— E H

Verified review (1283750) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad you are satisfied with the services provided and with your carers. Unfortunately accidents and consequent delays might happen, but we will always do our best to make sure you are informed with the right notice.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Amazing

My carer is really good. She always looks after me while promoting my independence.

— H B

Verified review (1283748) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are glad to hear your carer is diligent and takes the time to re-enable you and promote your independence. Working WITH you rather than FOR you is how we try to make a real difference.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Brilliant

My father and I are very happy with the care being provided by SD. We have no complaints.

— A M

Verified review (1283747) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad to hear you and your father are happy with the care provided. Understanding our clients' needs is our top priority and we hope to keep succeeding at this in the future.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Excellent

The carers my wife has are excellent. They don't make a fuss in what they do and looked after my wife very well.

— W S

Verified review (1283484) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are delighted to learn your wife's carers are excellent and have the right motivation. We hope to keep receiving your impressions in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Polite and helpful

Very happy with the care M is receiving from SD Care. They are very polite and helpful.

— Frederick H

Verified review (1283234) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to hear our carers did a good job supporting M and that they were always polite and helpful. This is the spirit we look for in all our care staff.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Wonderful

The carers I have are wonderful and very good.

— Cyril B

Verified review (1283235) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to hear you are happy with your carers, and that they are good to you and at what they do.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Remarkable

My father had complex needs and was looked after by SD Care in his last few weeks. The carers and him always laughed together and they quickly became a part of the family.

They really cared for my father and he was lucky to have them. The gentleman in the office went above the call of duty to make sure we were doing okay after he passed on, and we are very thankful.

— K B

Verified review (1270058) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are delighted to learn that our staff have been going out of their way to help you and your father. It was an honour for us to accompany him in the last days of his journey.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Amazing

The key workers for my mum are just fantastic. I don't have to worry about a thing when they are here. My mother is really fond of them and is always happy and lively around them.

— Anonymous

Verified review (1268748) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are delighted to learn your carers are doing a good job and that your mother feels comfortable and peaceful around them. An honest smile is always the best reward !
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Great

We are very happy with all the carers. They are very nice people and treat my husband really well. We have zero complaints.

— J C

Verified review (1268739) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad to hear you do not have any complaints and would like you to know that should this change in the future, we will always be available to listen to your concerns. We hope to be able to keep up the good work but do not hesitate to contact us should you have any queries.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Very impressed

We are very impressed with all the carers. They look after my wife really well. She really likes the carers who are gentle with her.

— D M

Verified review (1268737) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are glad you are impressed with our carers' work and that your wife is treated with the right kindness.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Incredible carers

My main carers are brilliant. They are very efficient and do a great job. They go the extra mile and you can see their efforts.

— P H

Verified review (1266285) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to learn your carers are doing a brilliant job and that they meet all your requirements and needs with a kind heart.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Efficient, helpful and reliable

We have been very pleased by the care offered by SD Care Agency. All the carers we have met have been efficient, helpful and reliable. My husband is confident he is in safe hands, and he enjoys their cheery company.

— Jean C

Verified review (1263938) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to hear you are happy with the care provided and with the efficiency of our services. Your safety and wellbeing are our very prerogative and we are glad this emerges from our work.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Brilliant

A very efficient and caring approach.

— Bruce R

Verified review (1263937) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are glad you are satisfied with the efficiency and the caring approach of our carers. We hope to keep helping you in the future and will welcome any suggestions you may have on how to improve the quality of our services.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Impressed

We are very happy with the service provided and highly impressed with the quality of the carers.

— D M

Verified review (1262725) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are ever so glad to hear our services provided and our carers' skills have met your expectations. However, we know there is always room for improvement and look forward to receiving any suggestions you may have in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Very nice

The girls are all very nice. We are very happy with their communication and support. Office is also involved in issues and deals with them well.

— J H

Verified review (1262724) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to hear our carers are all nice and supportive. It is very important for us that our clients feel safe and comfortable at all times, and also that your queries and concerns are promptly dealt with.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

SD Care Agency

They are all very caring people to the client. Very satisfactory.

— Deborah K

Verified review (1259801) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your feedback.
We are pleased to learn you are satisfied with our carers' work and with their attitude towards you.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

A caring provider

The carers make my wife really comfortable, and they always let me know if they are running late. It is good to see familiar faces every day.

— C H

Verified review (1259800) Review left 7 years ago
This review was collected via postage-paid feedback card.

Reply from SD Care Agency - Guildford

Dear Service User,
Thank you for your testimonial.
We are pleased to hear your carers make your wife feel safe and comfortable. Unfortunately, our staff might at times be delayed by traffic and weather conditions, but we always do our best to guarantee a reliable service.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare

How likely are you to recommend this provider to friends and family if they needed similar care or support? Extremely likely

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin