The agency was quick to respond and address our concerns with my wife. The lead female carer is very confident and is following instructions given by the office. We are happy.
— Anonymous
Verified review (1259799)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear your concerns were met promptly and adequately responded to. We are also happy that you got on so well with our field supervisor and hope you will one day be able to say the same about all our members of staff.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Caring provider
The girls are very good and caring. Very good and very kind.
— Anonymous
Verified review (1259272)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear your carers are professional and kind. We hope to keep doing our best to make your life more comfortable and cheerful.
Looking forward to hearing from you again soon.
With warmest regards
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very happy
We are very happy with the care bring provided. The carers are really nice and helpful.
— JC
Verified review (1259271)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are pleased to hear your carers are nice and helpful at all times. We hope you will keep letting us know how everything is going in the future and if there is anything more we can do for you.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent
We are very happy with all the girls who look after my sister. They take the initiative and get on with their job.
— KG
Verified review (1259270)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear the ladies who look after your sister and capable and polite. We hope to keep providing the right physical and mental support to your sister in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Couldn't ask for better!
I would recommend SD Care because they are amazing, compassionate and empathetic. The crazy American makes my mums day! They make every visit a joyous occasion, as well as being thorough in their care. They make every effort to make my mum happy, and as a result she looks forward to their visits, as each visit is worth looking forward to!
— Michael H
Verified review (1258768)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad to hear our carer D. makes your mother laugh. We hope to keep cheering you up in the future.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Kind and sympathetic
Brilliant, kind and sympathetic. The girls are lovely, and the male carer is very keen on his job.
— S C
Verified review (1255726)
Review left 7 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear your carers are kind and sympathetic and that they are also good at what they do.
Looking forward to hearing from you again soon.
With warmest regards
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Kind and compassionate
Very lucky to have these carers. I have had 4 agencies and these girls really care for me. They help me to tidy up and make breakfast.
— J S
Verified review (1254594)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are lucky to have clients like yourselves. We hope to be able to keep helping you as much as possible in the future and that you will keep getting on well with all our members of staff.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Good quality carers
Very kind and compassionate towards my brother. SD Care now have good quality carers. Very happy with the service.
— J L
Verified review (1254591)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear our staff have been compassionate and kind towards you and your family. Do not hesitate to let us know how we could keep improving our services in the long run.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
An agency that goes beyond the call of duty
Efficient and goes beyond the call of duty, allowing family members to not disrupt their daily life. Very flexible.
— R P
Verified review (1253767)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad to learn our support has been helpful to you and allowed you and your family to have some respite from time to time.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Caring and concerned provider
Happy with the service. Regular carer on leave but very happy with relief carers.
— J H
Verified review (1253319)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear your care plan that we devised has worked well for you and that you have been getting on well with both your main carers and their covers.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
SD Care Agency
A caring provider. Regular carer is on leave but we are very happy with the relief carers. The girls take time with my wife and talk to her. They are very patient.
— Anonymous
Verified review (1253280)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are pleased to hear your wife has been well looked after by our carers, both the main carers and their covers. Keeping our clients good company and making them smile is as important as keeping them clean and safe.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Review from Google
This person left a star rating but no comment.
— Mr. Shiv Vishwakarma
T38380
Review left 8 years ago
This review complies with Google's policies.
Reply from SD Care Agency - Guildford
We're really grateful and appreciate you taking the time to share your experience with us. Thank you for visiting our website, we hope you will visit us again soon.
Brilliant and professional
We have had three agencies before but SD Care has looked after my wife better than all of them. The gentleman who did the assessments has been very thorough and helpful. All of our concerns have been addressed immediately.
We never had office support and communication like this from an agency before. They have made care for my wife their priority.
— Edward L
Verified review (1251533)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear we did a satisfactory job with your wife and that the office staff have been polite and helpful whenever you needed to make contact with them. We hope to keep doing so in the future.
Looking forward to hearing from you again soon.
With warmest regards
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Excellent
I only had their services briefly after an operation which was just about a month, but it was excellent and I am so glad to have been introduced to this care agency.
— Mary C
Verified review (1249553)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
Whether it is for a lifetime or just for a few months or weeks, we always work hard to make our clients feel safe and well looked after. We are pleased to hear we have succeeded at this in your case and hope to keep doing so in the future if the opportunity presents itself.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Famtastic
The carer comes in three times a day and it is working brilliantly for me. Initially I was having problems but now I could not be happier. I am very well looked after.
— Cyril B
Verified review (1246541)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are glad to learn your carer's support is working brilliantly for you. Getting used to being looked after can be quite difficult, but with a little of your help and a lot of our training and professionalism great things can be achieved.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
First class
The carer keeps me clean and takes care of me really well. They respect my independence and allow me to carry on some tasks by myself. I feel like they respect my dignity all the time. We are very happy with the carers.
— MAG
Verified review (1246540)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are pleased to hear your carers treat you with the right dignity and respect especially when performing personal care, which is such an intimate and delicate process.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Very good
The carers are really good. It is not an easy job for them but we need more people like them who are caring and work very hard.
— Jean S
Verified review (1246539)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
It is having satisfied clients like yourselves that make our hard work all worth it and we hope to keep assisting you always the same as well in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Ten out of ten
The carer is excellent. She really understands me and we have a laugh. There is nothing to complain about at all. She does the job and goes above and beyond.
— Ian B
Verified review (1246537)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad to hear our carers are doing a good job and that they make you happy. Being ready to go the extra mile is what makes the real difference in the world of Care and we are proud to be doing it well.
Looking forward to receiving your feedback again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Fantastic
We have absolutely no complaints, all the girls are lovely. Our main carer is wonderful. Very sweet and compassionate. My daughter meets once or twice a week with the carer to discuss any concerns.
— Eileen K
Verified review (1246536)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your feedback.
We are pleased to hear your carers are lovely ladies, sweet and compassionate. It is important that your family are able to monitor your health condition and be as close to you as possible, also thanks to our carers' help if necessary. We hope to keep helping with this in the future.
Looking forward to hearing from you again soon.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Astonished
They do what they are supposed to do and they do it cheerily. They go the extra mile and are very nice. My wife really likes the carers who treat her as a normal human and not a child or patient. We are lucky when compares to others with the care we are receiving.
— William S
Verified review (1245163)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from SD Care Agency - Guildford
Dear Service User,
Thank you for your testimonial.
We are glad to learn our carers excel at what they do and they do it with genuine love and a positive drive. You are a cherished customer and a patient of ours, but above all a human being and a friend. We are pleased this emerges from our work.
We look forward to receiving your impressions again in the future.
With warmest regards
The Team @ SDCare
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
