SD Care Agency - Guildford

Good & lovely

My carers are all good & lovely, without them I don't know how I can manage my everyday needs. I am always grateful for all that you do.

— LH

Verified review (2269715) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Always helpful

My carers are always helpful. They are all alright.

— JN

Verified review (2269667) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Very pleased

When they told me I need to be discharged with a care package, I specifically told them to have the same care agency, which is SD Care. I am very pleased with the support I received from all of you.

— AB

Verified review (2269659) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Excellent service

My carers are very good. They are actually excellent. Thank you for all that you do!

— A P

Verified review (2254677) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Kind and caring

I think they are very kind and caring and helpful.

— Y M

Verified review (2254672) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Kind and excellent care

Please convey my warm regards to A and all the kind carers who provided care for me. I wish everyone well going into the future.

— S I

Verified review (2254664) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Excellent

Your carers are excellent. Thank you.

— R H

Verified review (2254648) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

I couldn't ask for more

The ladies who come and help me are absolutely wonderful. They look after me very well. They help me with everything. They are all wonderful.

— L H

Verified review (2254628) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Grateful!

I am very grateful to M, she is lovely, she is very good to me, I am very grateful for all the wonderful help.

— J C

Verified review (2254624) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Always happy to see my carers

I am always happy to see my carers most especially M, she looks after me very kindly, she makes me feel happy & safe.

— F S

Verified review (2254617) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Efficient carers

My usual carer M is very efficient. She knows everything that I need.

— J M

Verified review (2254612) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Happy people, great care

Your carers treat me very well & are very helpful. I don't think I could manage without them. They are very very helpful to my life. I am very grateful to all of them. They are all very happy people and makes me very happy to see them every day.

— J C

Verified review (2254605) Review left 1 year ago
This review was collected via online systems.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Thank you!

We are very grateful for all your help. Thank you very much for everything and for looking after me.

— J B

Verified review (2232083) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Great attention to requirements

Great at providing caring environment when in the house both physical and emotional. Time taken to go at mum's pace. Good at finding extra care when needed.

— Anonymous

Verified review (2232081) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Everything is perfect

Everything is perfect. We couldn't ask for better service. I am very pleased with the care I receive.

— J J

Verified review (2232067) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Lovely & brilliant

All the careers that come and attend to my mum are all lovely & brilliant especially V who knows my mum & has been taking care of her for a long time. I cannot express how grateful we are work to with you.

— A D

Verified review (2232061) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Next of kin

Outstanding

Our experience has been one of kindness and efficiency. Thank you all for your help and support

— K T

Verified review (2231878) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Loving & caring

All my carers are loving & caring. They spoil me and make sure I get the best care I can get.

— D H

Verified review (2231864) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Carers are very helpful

My carers are very helpful, they make sure I get the help I need even when I am trying to be independent.

— J T

Verified review (2231859) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client

Carers are brilliant

All my day & night carers are brilliant, especially V & I

— A U

Verified review (2231853) Review left 1 year ago
This review was collected via online systems.

Reply from SD Care Agency - Guildford

Thank you so much for your kind words and positive review. We're truly grateful for your support and are delighted to hear that you've had a good experience with SD Care Agency. Our team is dedicated to delivering compassionate, high-quality care, and feedback like yours reassures us that we’re making a meaningful difference.

Overall, how was your experience of our service? Very good

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them to?

Do we respect dignity and promote independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

Which best describes you? Client