The carers were all lovely, lovely people and I couldn’t have asked for more from them. Their patience and kindness made Mums last few years as happy,secure and comfortable as she could be, given her circumstances.
— Carolyn H
Verified review (1415278)
Review left 6 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Cheerful, friendly, sociable
I am writing to let you know how pleased I am with the carers who have visited me during the past few weeks. I have found that they are all, in their own particular way, cheerful, friendly, sociable and very willing to keep with whatever I have asked of them. I enjoy their company, and feel assured by their presence. Please convey my appreciation to all my carers, who made the visits such a pleasure.
— Dorothy F
Verified review (1394007)
Review left 6 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Loving care and attention
Thank you very much for the expert loving care and attention you are all giving to us. We look forward to your daily visits and are most grateful for your kind sensitivity to our individual needs. You are all wonderful.
— Anonymous
Verified review (1280580)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Exemplary
Home Counties have provided an exemplary service over the last 2 1/2 years and Milla has been a wonderful carer for our father. We will continue to recommend your services to all our friends and family.
— Karen B
Verified review (1277097)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
'B' is in safe and caring hands
'M' has settled in really well. The partnership between her and 'B' is working out just brilliantly. They have already become good companions and as 'M' is so warm and proactive, we can all relax at last, knowing 'B' is in safe and caring hands.
So thank you. It means such a lot to the whole family.
I can't thank you enough for introducing 'M' the change in 'B' has been remarkable since she started. She is back to top form again, which is absolutely marvelous.
— Anonymous
Verified review (1259257)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Thank you
A note of thanks to all the carers who looked after my mother, not the easiest of jobs, I know.
— David
Verified review (1256095)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
The carers were all lovely
I would like to thank all the Home Counties carers and staff that looked after our mother. The carers were all lovely and did their best to support her.
— Iain
Verified review (1256093)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Home Counties Carers
We are so grateful for all the care and help you gave us over an extremely short but challenging time. Your care and love will never be forgotten and we cannot begin to express our gratitude and appreciation as we are slightly overwhelmed by how wonderful you have all been.
— Fiona
Verified review (1256092)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Wonderful Team
I just wanted to say a very big 'thank you' to your wonderful Team. They each bring different things to their care work and that individuality and creativity is much appreciated.
I have witnessed the deference offered to Mum in giving her choice and respect whilst under their care.
I shall also be sorry that we shall lose the Team that have come to know Mum so well. We have covered a lot of ground these last 3 years.
— Kathleen
Verified review (1256089)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
The carer did a fantastic job looking after my mum
The carer did a fantastic job looking after my mum. My mother adored her and said how efficient kind and caring she is. Couldn’t have wished for a nicer person to look after her which made my holiday more relaxing knowing she was in capable hands.
Wouldn’t hesitate to do the same next time.
— Gen P
Verified review (1250711)
Review left 7 years ago
This review was collected via testimonial.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Fantastic care delivered by local family and their team
Home Counties Carers look after my Grandmother - she is extremely well cared for in her own home and has made strong relationships with all the team
Involved in her care. They really are part of the family.
— Anonymous
Verified review (1235920)
Review left 8 years ago
This review was collected via online systems.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Competent, Professional and Reliable
HCC looked after my sister for approximately two years, initially providing short visits during the day and progressing to provide live-in care towards the end of the period. At the start they stepped in at short notice when my sister was discharged from hospital and have proved reliable and professional over the care period. They stepped up to the mark when additional care was needed and always informed and liaised with us over issues and problems. We would have no hesitation in recommending HCC to others.
— Sue And Geoff Fishbourne
Verified review (1216858)
Review left 8 years ago
This review was collected via online systems.
Would you recommend this company to friends & family?
Was the service carried out to the time promised?
Are they value for money?
Are they considerate/helpful?
Was the service carried out to a high standard?
Such kindness and professionalism
On behalf of Mum and all the family we want to thank you for all the care and attention you have provided for Mum, particularly in these last few weeks. Everyone has shown such kindness and professionalism in what has been a difficult and stressful time.
— Lyn
Verified review (1207503)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
06/2017
Which best describes you?
next of kin
The journey with Home Counties Carers has been amazing
The journey with Home Counties Carers has been amazing. Three years, eight months and about 40,000 miles on the car, 50 regular clients and half a dozen temporary ones. The weeks and months have flown by but my enthusiasm stays the same. Thank you for believing in me and allowing me to be a part of this incredible journey.
— Laura
Verified review (1207501)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
07/2017
Which best describes you?
staff
Well organised
Can I just say how useful and well organised I have found your services and would unhesitatingly recommend them to anyone in need of home help.
— Barbara Q
Verified review (1201307)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
04/2017
Which best describes you?
client
Kindness and attention
I am writing as a long term friend (of a client) to say how much I appreciated the kindness and attention you displayed in your care of my friend. I am sure that this was a great comfort to her and a great relief to her family and friends. My task as executor has been made very easy for me because of the clean and tidy way her flat was left after she died. I can only assume that this was due to the efforts of your staff and I would be grateful if you would pass on my words of appreciation to those concerned.
— John O
Verified review (1200376)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
04/2017
Which best describes you?
other relative or friend
The best agency I have worked with
I remember when Matthew phoned me up, in my professional role as community matron, to tell me about your agency and asking to recommend you to my patients and they families. I told him I was unable to do that because of protocols. I thought to myself the the proof of the pudding would be int he eating and sure enough it was. You are the best agency I have worked with and think there is no better recommendation than getting your agency to look after members of my own family. Thank you from the bottom of my heart for taking such loving care of Mum and Dad. I know Mum loved the girls who came to care for her and was always talking about them and my Dad did appreciate what you tried to help him with even if he was awkward at times.
— Lynda and Family
Verified review (1199240)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
03/2017
Which best describes you?
next of kin
A big thank you
A big thank you for all that you did for Dad over the last 18 months which enabled him to stay in his house as long as possible. Not only for the care but also the chat, the trips out and the advice.
— Jackie
Verified review (1195627)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
01/2017
Which best describes you?
next of kin
Kind, caring and compassionate
We had carers from home counties carers when my mother was in her last few weeks of life.
We had a night and day carer but they worked as a team. They were kind, caring and compassionate throughout. My mother was not an easy person but they managed her really well with humour and kindness.
They worked far beyond their allocated hours and helped each other out when they were meant to be having time off.
I was with them for the last 4 days and they were just brilliant. I really cannot praise them enough.
— Claire S
Verified review (1193211)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
11/2016
Which best describes you?
next of kin
A heartfelt thank you
A heartfelt thank you for all the caring, help, support and above all empathy that everyone at HCC I came into contact with gave me. You are a great team. Apart from the practical support that offered me a breather and for 'C' to stay in her flat for as long as possible, I truly appreciated your flexibility and 'can do' approach. One of the defining characteristics of dementia is that nothing stays the same. 'C's' needs were ever changing and your response was unfailingly positive and I cannot stress enough how much I value you.
— Ursula Q
Verified review (1191320)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them too?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
10/2016
