Thank you very much for arranging the 24 hour cover for me. The carer was excellent, caring, energetic and full of initiative. Without your help I would not have been able to have a sedative to ease a not very pleasant procedure.
— Sheila D
Verified review (1191319)
Review left 9 years ago
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10/2016
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client
My relative was in such good hands
A very small thank you to you all. You made the last 18 months of my relative's life happy, she loved you all. My children and I are so grateful for all you did, she looked forward to your visits so much and it was a great comfort for me to know that she was in such good hands.
— Angela
Verified review (1191318)
Review left 9 years ago
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10/2016
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next of kin
Wonderful carers, competent, thorough and dedicated
My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the right match for my parents (adjusting to having a live-in carer proved to be a challenge for them). The carers who arrived each day were wonderful - and I learned a lot from them. They were competent, thorough and dedicated to the care of my elderly parents. It was obvious that they enjoyed their work, and valued the support of a small, family run, company. They look after their own staff, as well as the clients. The end result is a very professional service provided by individuals who enjoy their job - which must be very challenging at times but is very much appreciated. Thank you to all at Home Counties Carers who helped to look after my parents, with such kindness, at the end of their lives.
— Chris F
Verified review (1190169)
Review left 9 years ago
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06/2016
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next of kin
A dignified end of life at home
Communication with the managers of the agency was always excellent - quick, honest responses and where additional help/ changes were required, these were handled well and sensitively. Feedback was always accepted and acted upon wherever and whenever possible, albeit there are inevitable constraints at times. This particular period was a very hard situation for us - end of life, but fortunately, the live-in carer who was allocated was a very suitable person who helped us all in a very caring and considerate manner, settling into a difficult situation very quickly and managing the day to day changes. It was a shame she wasn't available right to the end.
The daily carers who also assisted were capable, respectful and had pleasant manners. We had three previous live-in carers for a few months before this and one aspect where they could all benefit from was some food preparation training for basic meals and presentation thereof.
Overall a service which enabled a dignified end of life at home
— Caroline M
Verified review (1189720)
Review left 9 years ago
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05/2016
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next of kin
Home Counties Carers are our life savers
Home Counties Carers are our life savers and have provided a wonderful seamless live-in care arrangement for both our parents since early May 2016. We were lucky enough to have a wonderful carer for a full 2 months and she bonded and had a wonderful relationship with both my parents.
Sadly my Mother passed away in June so our worry was that our Father continued to have the companionship and care he so deservedly needed to help him through. In early July a new carer started who has settled so well and knows our Father's every need and is now his permanent carer and my Father has gone from strength to strength under her care.
Home Counties provide a wonderful service and their staff, both carers and managerial staff are an absolute credit, always friendly, willing and caring.
I would highly recommend Home Counties to all our friends and family (and have already done so!) and I know from conversations too that the carers themselves love working for Home Counties.
— Karen B
Verified review (1189719)
Review left 9 years ago
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09/2016
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next of kin
Lovely carers, well run agency
Well run agency. Known and used in my professional capacity as community matron prior to current input with both my mother and mother-in-law. Their manager has a nursing background which is always a benefit to the clients and families who need to know everything will be done in the best interest of the client. Always happy to listen to any concerns voiced and willing to use them as a learning opportunity for the future. Lovely carers!
Some people may say expensive however you get what you pay for and many agencies leave a lot to be desired.
— Lynda B
Verified review (1189718)
Review left 9 years ago
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09/2016
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next of kin
A very efficient, cheerful carer
We have found our carer to be a friendly and cheerful personality, a very efficient carer for the weeks she has lived here. Always ready to help, nothing too much trouble. My relative made a lot of progress under her care and most of it has been due to her encouragement. We hope to see something of her in the future.
— A K
Verified review (1182864)
Review left 10 years ago
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04/2016
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client
Caring, kind and capable
Our family would like to thank the staff at Home Counties Carers for the care provided to our Mum, we really appreciated it and I know Mum was grateful that some of the responsibility of care was lifted. The carers were wonderful, caring, kind and capable.
— L M
Verified review (1181354)
Review left 10 years ago
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03/2016
Which best describes you?
next of kin
So glad we found Home Counties Carers
They say all roads lead to Rome, well my extensive research to find a reputable, reliable and recommended care company in mid-Surrey to help my Dad with Alzheimers lead to Home Counties Carers. And Im SO glad it did.
The hard working team at HCC is conscientious, professional and a pleasure to deal with. They found the perfect people to care for my Dad (initially once a day and gradually increasing to twice daily). When they couldn't provide lovely ladies from his local area (so they had similar mindsets to him) they found lovely ladies from overseas who spoke good English (so he could understand them, despite the fact that he was hard of hearing) and entertained him with stories of their travels and homelands.
All the staff were utterly delightful, honest and respectful - brightening his day, and giving him a sense of independence and control in his final months living at home, for which my family and I are eternally grateful.
— Cherry R
Verified review (1181198)
Review left 10 years ago
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Review from Facebook
This person left a star rating but no comment.
— Anonymous
T22475
Review left 10 years ago
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First rate respite care
Home Counties Carers have been providing occasional care for my wife which has given me a much needed break. They are flexible enough to work around our requirements. The staff are very supportive and the carers hard working and friendly.
— Mike H
Verified review (1179675)
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Kind, discreet and extremely competent
Anna at Home Counties Carer is just lovely and it is hard to imagine having a better person to give support to my parents. She is kind, discreet and extremely competent and seems to have got the measure of the situation very quickly. She has a great sense of humour which has helped to iron out some of the more chaotic moments, and I think both Mum and Dad are really appreciating her help. They certainly both speak very highly of her. We would like to keep her for along time.
— Penny
Verified review (1179637)
Review left 10 years ago
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01/2016
Which best describes you?
next of kin
Caring, energetic and full of initiative
I would like to thank the staff at Home Counties Carers for arranging the 24 hour cover for me. My carer was excellent, caring, energetic and full of initiative. Without their help I would not have been able to have a sedative to ease an unpleasant procedure.
— S D
Verified review (1179536)
Review left 10 years ago
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01/2016
Which best describes you?
client
Live in Care
I have been using HCC for just over 2 years, to provide live in care for my elderly aunt. Matthew, Lucinda and Ingrid have been fantastic in every way - providing outstanding support to both myself and my aunt, in what has often been awkward situations. The carers they have provided during this time had generally been equally good and where things haven't worked out they've always been only happy too happy to make alternative arrangements. I couldn't fault their patience, understanding and professional manner and would have no hesitation in recommending them to anyone. They are all stars!
— Judith H
Verified review (1178218)
Review left 10 years ago
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First-Rate Care
I cannot speak highly enough of the care provided to my mother in the last two years of her life . She loved her carers and they clearly loved her . The team at HCC headquarters were also extremely flexible and understanding .
— DLyon
Verified review (1175771)
Review left 10 years ago
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Hard working, honest, kind
I was very pleased with the care provided by Home Counties Carers. They were efficient, caring and provided me with a first class carer who in turn was hard working, honest, kind and looked after me very well. They were very helpful and dealt with all the queries I had professionally. I would readily recommend them to other people needing care.
— V I
Verified review (1174438)
Review left 10 years ago
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05/2015
Which best describes you?
0
Carers are pleasant, helpful and relilable
The carers who come to see me from Home Counties Carers are pleasant, helpful and reliable.
— Margaret L
Verified review (1171451)
Review left 11 years ago
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02/2015
Which best describes you?
0
Excellent care and all round service
We have used Home Counties Carers for the past 3-4 years for our Mother, moving from daily visits to full live-in care and HCC have accommodated all changes with lightning speed and efficiency. The staff, both care and office, are all friendly, kind and efficient. Matthew and Lucinda seem to have a knack of employing the right people to work alongside them and as a whole they have provided us with peace of mind knowing that Mother is being well cared for. They all patiently wait for Mum to accept them when really she would rather be independent!
— Angie Haines And Caro Brothers
Verified review (934365)
Review left 11 years ago
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Full of care and thoughtfulness
I have found my carer from Home Counties Carers to be excellent, full of care and thoughtfulness. HCC are extremely professional, I could not ask for better.
— Patti R
Verified review (919543)
Review left 11 years ago
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01/2015
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0
Very helpful
My family are some distance away and I find the care from Home Counties Carers very helpful. My family are happy to know that I am cared for.
— Elsie D
Verified review (919542)
Review left 11 years ago
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01/2015
