I am very happy with Lillyfields, I find them very professional and caring. I have used other companies in the past but find Lillyfields the best so far and as for the carer they sent me, well I don't think I could have ever found better!! Love her to bits!!!
— Anonymous
Verified review (1260698)
Review left 7 years ago
This review was collected via online systems.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Live-in Care
I find the process with constant change in carers for the last 8 months difficult and so does my aunt as she is never sure if they will get on or not. When the initial meeting took place care was described as stable and that at most 2 careers would meet my aunt and provide her care, this has not been the case and there have been times when I have tried to call and discuss, and my calls have been ignored.
When you do get hold of Simon he appears to listen and does act but it has been painful over the previous months. The care seems to have now settled a little but I am still concerned that the carers themselves pop in and out of work with the agency which concerns me for the overall welfare of the people they care for.
My aunt is very with it, but if this was not the case I would worry she is actually getting the care she would want as we are not local and nor is her family so this could be a concern in the future.
— Anonymous
Verified review (1260115)
Review left 7 years ago
This review was collected via online systems.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Neither likely nor unlikely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Other relative or friend
Live-in Care Assessment
Lillyfields Live-in Care found us Mum a carer to Live in the house with her providing 24 hours care support. As a family we are very happy with the service from Lillyfields and from the carer living with mum.
— Anonymous
Verified review (1257706)
Review left 7 years ago
This review was collected via SMS feedback service.
On a scale of 1 to 5, how would you rate Lillyfields Care overall?
Very happy
Very happy with not only the care but communications to family when needed, not only in emergency but every day matters.
— Shirley C
Verified review (1222391)
Review left 8 years ago
This review was collected via online systems.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Other relative or friend
Times very erratic
Mornings, anytime, 7.30, 8.50, 10.am. Evenings much later about 8pm. Lot of different carers. Seems to be getting better the last few weeks.
— LDE
Verified review (1217596)
Review left 8 years ago
This review was collected via email feedback service.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Neither likely nor unlikely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Caring provider
The personnel are a caring team and can be very friendly when they speak to me. Over all they are a good bunch of carers.
— Anonymous
Verified review (1217595)
Review left 8 years ago
This review was collected via email feedback service.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Client
Lillyfields Care
The Lillyfields system in the past 15 months has worked extremely well, this being the time that my wife has received care from Lillyfields.
— Ron G
Verified review (1217594)
Review left 8 years ago
This review was collected via email feedback service.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Extremely likely
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers arrive when you expect them to?
Do we respect dignity and promote independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
Which best describes you?
Next of kin
Generally satisfactory
But have encountered care times changed without notification, carers who do not seem adequately trained to perform certain tasks. The need is for 2 carers but sometimes one carer is content to let other carer complete most of the tasks. Sending carers with health issues, ie back problems, to client who requires hoisting or manual handling.
— Anonymous
Verified review (1217535)
Review left 8 years ago
This review was collected via email feedback service.
How likely are you to recommend this provider to friends and family if they needed similar care or support?
Neither likely nor unlikely
We involve you in the planning of your care
The same carer/s are seen regularly
We respect dignity and promote independence
You are happy with the way we deal with your queries or concerns
Our workers and office staff communicate well with you
Which best describes you?
Next of kin
Well qualified carer
Well qualified carer, sympathetic to client and understanding and helpful to family.
— PH
Verified review (1216565)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
08/2017
Which best describes you?
client
Reliable
Regular visits, carers for staff so no missing days, Got a regular carer which really helps.
— Frank T
Verified review (1216564)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
client
Lillyfields Care
Too many different carers.
— R L
Verified review (1216563)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
next of kin
Reliable and friendly
The majority of carers are reliable and friendly.
— Sue H
Verified review (1216561)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
08/2017
Which best describes you?
next of kin
Carers are veyr helpful
The carers are always very helpful, ready to help in so many ways. Prepared to assist with anything needed, with personal care and any task around the home I cannot manage to do. The two regulars have become good friends, I am always pleased to see them.
— Anonymous
Verified review (1216559)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
client
Friendly, efficient
All the carers who visit us are very friendly and efficient.
— Anonymous
Verified review (1216558)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
08/2017
Which best describes you?
client
Caring provider
Most of the carers are very good but sometimes we are sent new carers together and they get confused with what they have to do, they do not read the folder. Also sometimes they do not take out the dirty bag. This leg bag has been turned off once and the bag was empty as my wife bypassed.
— Don J
Verified review (1216557)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
next of kin
Responsive to needs
Lillyfields are very responsive to the changing needs of my elderly parents. The carers they send are usually friendly and helpful and quick learners when routines change. The office responds to my requests promptly.
— Anonymous
Verified review (1215927)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
next of kin
Lillyfields Care
Carers that come are very good but t hey are let down by admin. They are after all the face of Lillyfields.
— Jennifer W
Verified review (1215926)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from Lillyfields Care
Thank you for your review, I am glad to here you like our carers, we are always trying to improve our service so if you have specific issues with the admin team please let the head office in Petersfield know so we can address those issues for you. Many thanks, The Lillyfields Team.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
next of kin
A good all round provider
During the time I was having carer calls form Lillyfields I was unable to avail myself of their services fully due to problems with my legs. This was no fault of Lillyfields side and I could see that had I been able to fully utilize their services it would have been good. By and large the carers were excellent. There was a small time keeping problem occasionally but this did not detract from their overall performance.
— Adams
Verified review (1215925)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from Lillyfields Care
Thank you very much for this review, we agree timekeeping can be a problem especially when in periods of sickness and summer holidays, With these reviews we hope to address these issues the best we can, thank you from The Lillyfields Team
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
08/2017
Which best describes you?
client
I like Lillyfields
They are always on time and are very friendly. I only have a quarter hour in morning and evening. When you are on your own it is nice to see friendly people to talk too, nothing is too much trouble.
— T G
Verified review (1215923)
Review left 8 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
client
A reliable service
A reliable service, sometimes a little late due to unforeseen circumstances, but they always turn up. Mum also says they are all very kind.
— Julie K
Verified review (1215922)
Review left 8 years ago
This review was collected via postage-paid feedback card.
Reply from Lillyfields Care
Thank you for your review, we are always endeavouring to make our service better and your feedback is much appreciated. The Lillyfields Team.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Do we involve you in the planning of your care?
Do you see the same carer/s regularly?
Do your carers usually arrive when you expect them to?
Do we respect your dignity and promote your independence?
Are you happy with the way we deal with your queries or concerns?
Do our workers and office staff communicate well with you?
When does your feedback relate to (MM/YYYY)?
08/2017
