Lillyfields Care

Lillyfields Care

We got off to a bad start but have now got a regular, very helpful carer and helpful office communicators. It took 6 to 8 months but we got there, plus no one knew how bad I am or how much help due to a former earlier form when I joined. I also feel I am needing more notice taken of me and how I am and given more support and help when out as I am very good at hiding it plus I have good manners and do not like upsetting people.

— Anonymous

Verified review (1215921) Review left 8 years ago
This review was collected via postage-paid feedback card.

Reply from Lillyfields Care

Thank you for your review, it seems that things are quite positive now, which we are happy to hear. Please always feel free to share your wishes with the management team, we will always try our best to meet your requests and will never feel upset by what you have to say. At the end of the day we are there to help you an way we can in a professional manor. Thanks again, The Lillyfields Team.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2017

Which best describes you? client

Caring and professional provider

We have always had very good service. Carers have always been on time and understood my husbands needs. We have the carers overnight when I am on respite so they are in our home a long time. They always carry out any job requirements well when they are here and fully respect our home. Lillyfields understand the importance that we have the same carer if at all possible so as to cause as little anxiety for my husband as possible while I am away. This means the carer knows my husbands routine very well.

— Olive B

Verified review (1215920) Review left 8 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 09/2017

Which best describes you? next of kin

An excellent provider

The staff are polite and efficient.

— Ashbourne

Verified review (1215919) Review left 8 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2017

Which best describes you? client

Lillyfields Care

Regular carer is good. Office does not listen to grievances.

— Jean W

Verified review (1215918) Review left 8 years ago
This review was collected via postage-paid feedback card.

Reply from Lillyfields Care

Thank you for your review, while we are happy to see you feel you receive regular good care, we are sorry to hear that you don't feel the office listens to your grievances. The reason we send out review cards to all our clients is so we can act on the feedback given to us by our clients. If you get in touch with the office again we will see if we can do something to improve our service to you. Thanks again Lillyfields Team.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 09/2017

Which best describes you? client

A very good service

The carers are very patient and professional.

— Mark M

Verified review (1215917) Review left 8 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 09/2017

Which best describes you? client

Good caring provider

Good caring provider but changes people/carers too often.

— Anonymous

Verified review (1194605) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 12/2016

Which best describes you? next of kin

Review from Google

I can't fault the management service from Lillyfields Live-In Care. My Farther has a wonderful, full time live-in carer who has become his best friend. If there is ever a problem Lillyfields always respond to my emails and phone calls right away. If the carer ever needs a long break then Lillyfields have always provided a suitable carer to cover these times.
Great service, I would highly recommend this company.

— Simon Crates

T34762 Review left 9 years ago
This review complies with Google's policies.

Review from Google

Lillyfields care is truly unique. Not only do they value their clients and provide genuine, person centred care, but the staff receive excellent training, ongoing support and are highly valued too. The staff really work as a team and deserves their recent cqc commendation. Well done guys!!!

— Rachel Bradbury

T29852 Review left 9 years ago
This review complies with Google's policies.

Review from Google

Lillyfields are a caring company, the carers are conscientious and are prepared to go the extra mile.

— Olive Piazza

T29853 Review left 9 years ago
This review complies with Google's policies.

They seem reliable

They seem reliable.

— J M

Verified review (1191358) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers usually arrive when you expect them to?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 07/2016

Which best describes you? next of kin

Reassured

Reassured to know that they can provide another carer if one falls ill.

— Anonymous

Verified review (1189729) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 09/2016

Which best describes you? client

Home Care

We moved to Lillyfields at short notice, the carers are lovely and they have never missed a call. The management team are very helpful as well.

— K B

Verified review (1189432) Review left 9 years ago
This review was collected via SMS feedback service.

Overall, what would you rate Lillyfields Care out of 5?

My mothers care

My mother lives on her own and is confined and although I live away I am always in touch with her and Lillyfields. I must say the carers and the office team have been fantastic and compared to others we have had. It is such a relief to myself and mummy that we are getting this level of support.
They visit 4 times a day, 7 days a week and have never missed a call and the latest I think they have been is about 30mins, thank you.

— Anonymous

Verified review (1189439) Review left 9 years ago
This review was collected via online systems.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 01/2016

Which best describes you? next of kin

A reliable service

Lillyfields gives peace of mind knowing that my Mother, 98, is being well cared for.

— L N

Verified review (1189224) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

Very good service

Although Lillyfields only visit my father for a lunchtime call once a week, they provide a very good service. The staff are friendly and he enjoys their visits. If at any time we request an extra call they are always able to help.

— B B

Verified review (1189043) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

Timings, rota

They are a bit of a shambles organisation wise. Never get a rota that does not get altered. Never know time or who is making the visit more often than not.

— Anonymous

Verified review (1189042) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

Friendly, efficient, kind

All carers are friendly, efficient and kind. I am very pleased with the support and respectful way in which all carers have helped my husband. On the whole they arrive on the time agreed and all in all are doing a good job. They have done everything we have asked of them.

— M N

Verified review (1189041) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

Helpful provider

I am satisfied with the help provided and have no complaints.

— T C

Verified review (1189040) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? client

Pleasant and well trained

The carers are all pleasant and well trained.

— Anonymous

Verified review (1189039) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? client

Settled staff members

When we had settled staff, very good. But as they do not have a regular weekly income they are less likely to become settled staff members.

— T W

Verified review (1188952) Review left 9 years ago
This review was collected via postage-paid feedback card.

Reply from Lillyfields Care

Thank you for your feedback, we are very pleased that you have given Lillyfields a 4 star rating. In response, All our Carers have regular monthly income based around their availability, we also pride our selves on paying some of the highest rates in the south of England. Sometimes a change in Clients can lead to a Carer being placed somewhere else, we try to minimise this as much as possible for our clients and Care Team.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? client