Lillyfields Care

I rely on my regular carer

I would like the office to phone me early 8.30 in the morning if there is a change of plan, I would like to be sure at getting my permanent carer on her regular days, and of course understand if she is sick or on holiday, but not sent to someone else especially on a Tuesday when I rely on her for my weekly shopping.

— P B

Verified review (1188951) Review left 9 years ago
This review was collected via postage-paid feedback card.

Reply from Lillyfields Care

Thank you for your positive review. Where ever possible we will always try to send you a regular carer. Your feedback about an 8:30 telephone call is valuable information that we will act upon to make sure we keep improving the quality of service we provide.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? client

Satisfied with the service

We are satisfied with the service provided.

— J M

Verified review (1188950) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

The Curate's Egg?

Some carers regard the work as just a job and do not exhibit much real care for the patient. Others I am glad to say seem to really care for the patient, putting that little bit extra in over and above what they are paid for. I think the one thing that struck me the most is the way many of the carers cannot make a bad properly or even make it look tidy after their effort. Time keeping never seems to be a priority and I think the firm should hire more young women to cover for holidays, sickness etc.

— F R

Verified review (1188949) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

An adequate provider

I have found on two occasions that they have been able to provide carers at short notice.

— Anonymous

Verified review (1188948) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? client

A general o verview

The carers come and do as requested.

— Anonymous

Verified review (1188947) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 02/2016

Which best describes you? other relative or friend

Very pleased

We the family are very pleased with the service and would recommend them to others.

— D W

Verified review (1188946) Review left 9 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 08/2016

Which best describes you? next of kin

Review from Google

This person left a star rating but no comment.

— Joint Account

T34763 Review left 10 years ago
This review complies with Google's policies.

Review from Google

Lillyfields have been a rescue service for us. My elderly mum now has someone coming into help her in her home twice a day. It has meant mum is able to stay in her own home and I don't need to worry so much. Lillyfields have been great to deal with and very sensitive to mum maintaining her independence.

— Claire Smith

T34764 Review left 10 years ago
This review complies with Google's policies.

Three cheers for the carers

In a thankless occupation with every hindrance surmounted by a very varied team of individuals I have enormous admiration for those who earn their living as carers. Inevitably one hears of other clients at times and I am personally shocked at the attitudes of some towards the needs of carers and the treatment they sometimes receive. The think I find hardest is to attain a balanced attitude between the needs or carers and clients, it is difficult to be impersonal when so intimately attended.

— J B

Verified review (1180264) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 02/2016

Which best describes you? client

They are so good to me

The staff from Lillyfields are very caring and nothing seems too much trouble. I don't know what I would do without them.

— Hg G

Verified review (1178803) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 12/2015

Which best describes you? client

A good service

A good service provided by friendly people who seem genuinely interested in providing care.

— L B

Verified review (1178575) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 12/2015

Which best describes you? next of kin

Serendipity

The well dressed, professional looking carers of Lillyfields are with few exceptions very good. Caring, well trained, personable and I would say above average in the home care business. The carers I have are trustworthy and have use of a key safe lock for the front door.

— Anonymous

Verified review (1178483) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? client

Always helpful

I am happy with how things are done, they are always helpful.

— Anonymous

Verified review (1178482) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? next of kin

Care is very good

The care actually is very good.

— R B

Verified review (1178390) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 12/2015

Which best describes you? next of kin

Caring people

We contacted Lillyfields to help us at short notice in May 2015 as I was ready to leave hospital but NHS could not provide a care package. Lillyfields have given me help and support, when needed, since then. I have a carer once a week.

— T C

Verified review (1178389) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? client

They are good at what they do

The carers from Lillyfields do a very good job, they are all good at what they do.

— J P

Verified review (1178388) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 12/2015

Which best describes you? client

A helpful provider

Lillyfields carers usually arrive at about the time they are due, or if they have been very delayed, usually phone to say when they are likely to arrive. They do washing and dressing and thoroughly and carefully and will do any extra little jobs quite willingly. I am very satisfied with their help.

— S P

Verified review (1178104) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? client

Very caring provider

We were very apprehensive of moving to Lillyfields as the current care agency were unreliable. Lillyfields have given us new hope in care agencies. They are reliable, usually sending the same carer daily. The office contacts us if the carer is going to be late. The carers are well presented, reliable and compassionate.

— G C

Verified review (1178103) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? client

Very friendly and caring

Same carer most days, arrive at regular times, very friendly and caring. Any possible medical or health issues are passed on. My mother looks forward to their visits and a chat.

— L N

Verified review (1178102) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? next of kin

A great help

I certainly think Lillyfields is the best care company in this area. Certainly very much better than when I broke my hip in 2004 and found good care very hard to come by.

— R J

Verified review (1178100) Review left 10 years ago
This review was collected via postage-paid feedback card.

How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?

Do we involve you in the planning of your care?

Do you see the same carer/s regularly?

Do your carers arrive when you expect them too?

Do we respect your dignity and promote your independence?

Are you happy with the way we deal with your queries or concerns?

Do our workers and office staff communicate well with you?

When does your feedback relate to (MM/YYYY)? 11/2015

Which best describes you? client