Working Feedback

Bluebird Care Sevenoaks

87 St Johns Hill, Sevenoaks, Kent, TN13 3PE

Excellent rating from 97 reviews

5 out of 5 stars

+ 22 reviews from Google 126 total reviews

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Latest Reviews by Working Feedback

Very pleased

5 out of 5 stars
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Very pleased with all carers.

— Joan L

Verified review (1194308) Review left 9 years ago
This review was collected via postage-paid feedback card.
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them usually? 5 out of 5 stars
Do we respect your dignity and promote your independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
When does your feedback relate to (MM/YYYY)? 12/2016
Please tick any of the services that you would like to know more about/x980P!

Familiar, regular carers

5 out of 5 stars
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I am very happy with the care provided to my elderly father, aged 88. He has familiar, regular carers at times of his choice. The service is very professional in all areas. I am particularly impressed with the efficient communication, especially the out of hours service. I am reassured to know I can speak to someone, or get a text response 24/7.

— Sarah S

Verified review (1194309) Review left 9 years ago
This review was collected via postage-paid feedback card.
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them usually? 5 out of 5 stars
Do we respect your dignity and promote your independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
When does your feedback relate to (MM/YYYY)? 11/2016
Please tick any of the services that you would like to know more about/x980P!

Care For My Husband

5 out of 5 stars
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Bluebird Care have always proved to be an invaluable source of help for my husband. They are well-trained, trustworthy, empathetic, prompt and reliable. We couldn't ask for more.

— Sally H

Verified review (1194107) Review left 9 years ago
This review was collected via online systems.
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 4 out of 5 stars
Do your carers arrive when you expect them usually? 5 out of 5 stars
Do we respect your dignity and promote your independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
When does your feedback relate to (MM/YYYY)? 12/2016
Please tick any of the services that you would like to know more about/x980P!

Live In Care For Mum

5 out of 5 stars
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I have been extremely impressed with the main live-in carer provided by Bluebird Sevenoaks for my mum. She seems well trained but above all is very kind and treats mum with dignity and compassion. Initially mum was most reluctant to have a live-in carer but she now 'loves' her carer, knows she could not manage without her, and no longer feels anxious, lonely and depressed.

— Chris S

Verified review (1193855) Review left 9 years ago
This review was collected via online systems.
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them usually? 5 out of 5 stars
Do we respect your dignity and promote your independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
When does your feedback relate to (MM/YYYY)? 12/2016
Please tick any of the services that you would like to know more about/x980P!

Care For Mum

5 out of 5 stars
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Everything works well with Bluebird. My only area of concern is that my mother is not always clean and at times her clothes smell. It is something we have discussed in the past and I am aware that she can be obstinate and difficult but her cleanliness is paramount.

We now have an agreement whereby if her carer is having problems with her she will immediately contact me by mobile and I will talk to my mother on the spot and whatever cleaning or washing that needs to be done will then be effected.

— Richard

Verified review (1192240) Review left 9 years ago
This review was collected via online systems.

Reply from Bluebird Care Sevenoaks

Thank you for your feedback. Though we may agree a care plan in principle, the daily delivery of that care – whether it be personal care, food, or medication – has to be by consent. Try as we may to encourage customers along, it can present our carers with real challenges when they refuse. We’re glad to hear that we’ve found a solution, however, and hope that it continues to work going forward.
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 4 out of 5 stars
Do your carers arrive when you expect them usually? 5 out of 5 stars
Do we respect your dignity and promote your independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
When does your feedback relate to (MM/YYYY)?
Please tick any of the services that you would like to know more about/x980P!

Exceptional people that visited

5 out of 5 stars
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Without you the wonderful care Dad received in his last week would not have been possible. I can never thank you enough for everything you arranged and for finding the exceptional people that visited. Dad could not have had better and nor could I.

Thank you from the bottom of my heart.

— JC

Verified review (1191026) Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment? 5 out of 5 stars
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them too? 5 out of 5 stars
Do we respect your dignity and promote your independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
When does your feedback relate to (MM/YYYY)? 02/2016
Which best describes you? next of kin