Magnet Insurance Services Ltd

Dear Jane, Thank you for your feedback and comments, which whilst disappointing, have at least alerted us to our mistake. I can see that you have already called this morning and my colleague has explained how this mistake happened and that it’s all sorted out now. Apologies again for the confusion caused. Tony Bound, Managing Director.

We pride ourselves on the service we provide to our customers and always aim to provide a great service. Therefore we were disappointed to hear that we may fallen short, for which we apologise. The monthly payment service we offer via Close Brothers Premium Finance, is what we call ‘Telesign’, i.e. we can set it up over the phone. Close Brothers Premium Finance are required to issue you with a copy of your Credit Agreement and ask for a signature online. I apologise that this wasn’t explained to you on the phone.

However, under the terms of our Home Insurance policy, we would never cancel a Home Insurance policy without giving reasonable written notice. As this is a ‘telesign’ arrangement, i.e. contract was set up and concluded by phone, even if you don’t sign the Credit Agreement, this would not lead to the cancellation of either the monthly payment arrangement or Home Insurance. Close Brothers do not cancel ‘telesign’ Credit Agreements for no signature but they must be seen to be trying to obtain a signature.

I hope this puts your mind at rest and assure you of our best attention at all times.
Tony Bound (Managing Director)

Client Reply:
Dear Tony,
I’m sending to you signed form and today, 31/01/18 I also posted the form to you ( in London).
Hope everything is sorted now.
Many thanks for your voice message.
Kind regards, Tolkun