Julie handled the claim well and ultimately ensured the funds were received from the insurance provider. It could have been resolved quicker had the circumstances been better understood at the beginning but ultimately much of the delay was due to the insurance provider.
— Roland W
Roland W works at OpenWorks as CFO
Verified review (2426184)
Review left 1 month ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for taking the time to share your feedback. I’m glad we were able to help to achieve a positive outcome for you.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
Made more effort to understand the claim.
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Julie Burton
Good advice
After having little or no helpful advice we ended up here with Macbeth.
— Anonymous
Verified review (2425010)
Review left 1 month ago
This review was collected via online systems.
Reply from Macbeth Claims
We really appreciate you leaving a review. I’m pleased to hear that we were able to deliver a good result for you.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
None
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Katie Ellis
Home insurance claim
Excellent service
— Anonymous
Verified review (2402448)
Review left 2 months ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for your review. I’m really pleased to hear you felt the service was excellent. Although the claim took longer to settle than expected, I’m glad we were able to keep things moving so it could be resolved — and it’s great to know you’re happy with the outcome.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No the underwriters took their time but Macbeth's kept it moving
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Katie Ellis
Insurance Claim
Amazing customer service and responsiveness.
— Anonymous
Verified review (2398274)
Review left 2 months ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for the great feedback! We’re really proud of the service we provide, especially when it comes to supporting our customers through the claims process
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Andrea Anscomb
Damaged watch repair claim
The claim procedure from start to finish was handled very smoothly and promptly by Katie Ellis
— Vince H
Verified review (2377814)
Review left 3 months ago
This review was collected via online systems.
Reply from Macbeth Claims
We really appreciate you leaving a review. I’m pleased to hear that we were able to deliver a good result for you. Katie will be pleased to receive your comments.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Katie Ellis
Smashed office window
Quick response, kept well informed
— Anonymous
Verified review (2369264)
Review left 3 months ago
This review was collected via online systems.
Reply from Macbeth Claims
Thanks so much for your review! I’m really glad we met your expectations with our response and keeping you updated - all part of our 5 star claims service.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Andrea Anscomb
Claim actions
My claim was very effectively dealt with and brought to a satisfactory conclusion.
— Anonymous
Verified review (2286442)
Review left 9 months ago
This review was collected via online systems.
Reply from Macbeth Claims
Great to hear and pleased that we obtained a good outcome for yourself.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Katie Ellis
Excellent Support
We have had a difficult situation within our business.
Julie and the team did an excellent job in recovering our losses.
— Anonymous
Verified review (2273035)
Review left 9 months ago
This review was collected via online systems.
Reply from Macbeth Claims
All part of the Macbeth 5 star service but always good to hear. Thank you for your review.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Julie Burton
Group Personal Accident Claim
Although these claims can take a while, the process went smoothly (despite the inefficiencies of some medical professionals) and the employee and their family are very happy with the outcome.
Stuart Adamson kept me informed at all stages and kept the process moving with Aviva.
Aviva very quickly understood the severity of the injuries and made the final decision in a timely manner.
— Ann M
Ann M works at Smith & Sons (Bletchington) Ltd as Financial Controller
Verified review (2265685)
Review left 10 months ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for taking the time Ann Marie to leave your feedback and we are very pleased to hear that the process went smoothly and that the employee and family concerned were very happy with the outcome. Its great to hear that our Macbeths Claims service assisted in achieving this outcome on your behalf, as part of our Claims Promise is to always be proactive, and we are pleased to hear that we are succeeding in meeting this goal and keeping our customers satisfied with the service they are receiving.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Stuart Adamson
Missing headphones
I lost my headphones when on a work trip. I was insured through work and Julie did a great job of guiding me through the claim process.
— Anonymous
Verified review (2226490)
Review left 1 year ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for taking the time to leave your review. Its great to hear that we did a great job guiding you through the process.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
I cannot really think of anything, Julie was patient and efficient.
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Julie Burton
Great Service
Julie was very helpful throughout our whole claim and swift at replying.
— Anonymous
Verified review (2211798)
Review left 1 year ago
This review was collected via online systems.
Reply from Macbeth Claims
Dealing with a claim is never easy for a client so its always great to hear how we have helped to make things easier for you. Julie will be very pleased to receive your comments
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
Initially slow response until Julie helped out
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Julie Burton
Theft Claim
Vehicle was stolen and had to make a claim through our insurance, Macbeth dealt with it professionally and efficiently.
— Natalie H
Natalie H works at Xtel Technology Sourcing Ltd as Manager
Verified review (2202844)
Review left 1 year ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for taking the time to leave your review. We have a fab claims team but its always great to hear how they have assisted and helped to settle a claim
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
No
Did anyone in the Claims team in particular exceed your expectations?
Julie Burton
Claim for Roof Repair
Recently I had a significant bill for roof repair on our house in France following storm damage. Macbeth sorted out the claim for me without fuss and the successful payment came through promptly after I had provided the appropriate paperwork. This was all the more impressive since I had gone ahead with the repair quickly without a preliminary quote because rainwater was leaking into the house. For the same reason I didn't get photographic evidence, which I should have, but again Macbeth successfully negotiated this additional hurdle. All very impressive and emphasised to me the advantages of going through an experienced broker - thank you Macbeth!
— Anonymous
Verified review (2161879)
Review left 1 year ago
This review was collected via online systems.
Reply from Macbeth Claims
Having to deal with a claim is always a situation we do not wish to find ourselves in so its always great to hear the team provided a fuss free and more importantly successful service. Katie will also be pleased to hear that you have noted she exceeded your expectations. Thanks for taking the time to leave your review.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
Not really . Very efficient and effective
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Katie Ellis
Claims Review
Fantastic service as usual from the Macbeth's team.
— Anonymous
Verified review (2114471)
Review left 1 year ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for your 5 star review. It is always our aim to provide a fantastic service but it really is great to hear. Stuart and Katie will also be very pleased to hear they exceeded your expectation!
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Would you recommend Macbeth?
Yes
Did anyone in the Claims team in particular exceed your expectations?
Stuart Adamson, Katie Ellis
Sorting claim for stolen car
Can't believe how quickly and easily this was dealt with and no quibble on value was an added bonus.
— Ian W
Ian W works at FSP as partner
Verified review (2108700)
Review left 1 year ago
This review was collected via online systems.
Reply from Macbeth Claims
Thank you for taking the time to leave your review. I am pleased to hear that we obtained a good outcome for yourself. The team will be very pleased to receive your comments
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
Nope
Add a comment / testimonial, which we'll feedback to your client manager.
top notch
Would you recommend Macbeth?
Yes
If you answered 'No' to the above, please let us know why. We're always keen to understand where we can improve.
?
How would you rate the loss adjusters appointed by the insurers (if applicable)?
Not Applicable
Very efficient
Two claims and both dealt with quickly and efficiently.
— Anonymous
Verified review (2000698)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Macbeth Claims
Great to hear - thank you for the 5 star review
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Add a comment / testimonial, which we'll feedback to your client manager.
Always efficient
Would you recommend Macbeth?
Yes
If you answered 'No' to the above, please let us know why. We're always keen to understand where we can improve.
N/a
How would you rate the loss adjusters appointed by the insurers (if applicable)?
Not Applicable
Claims Process
We had to make a claim on our policy, and we were passed to Julie. She was brilliant from start to finish, always quick to respond to any query. Whenever we deal with Macbeth it is a pleasure, so friendly and professional. The claim took a while but that was the fault of the other party and it was seen through to the end in a professional way.
— Anonymous
Verified review (1989184)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Macbeth Claims
Thank you for taking the time to leave a review. We know that we do have a 5 Star Claims teams but it is always great to hear when someone is happy with the service we provided. Julie will be thrilled with your comments.
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Add a comment / testimonial, which we'll feedback to your client manager.
Julie was so helpful and quick to respond. Couldn't ask for more.
Would you recommend Macbeth?
Yes
If you answered 'No' to the above, please let us know why. We're always keen to understand where we can improve.
I would recommend Macbeth.
How would you rate the loss adjusters appointed by the insurers (if applicable)?
Very Good
Travel Insurance Claim
From the moment I initiated the claim process, I was impressed by the efficiency and professionalism of the Macbeth team. They guided me through each step with patience and clarity, ensuring that I understood the required documentation and procedures. The communication was excellent and the claim was processed quickly and efficiently.
— Anonymous
Verified review (1979160)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Macbeth Claims
Thank you so much for taking the time to leave such a glowing review. We have a fantastic claims team and it is always great to receive feedback such as this
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
Nothing
Add a comment / testimonial, which we'll feedback to your client manager.
The speed with which you answer our request and questions is really appreciated. Thank you.
Would you recommend Macbeth?
Yes
If you answered 'No' to the above, please let us know why. We're always keen to understand where we can improve.
.
How would you rate the loss adjusters appointed by the insurers (if applicable)?
Very Good
Efficient and quick response
The whole matter was dealt with efficiently quickly and with the perfect result. Macbeth are a pleasure to work with, thank you.
— Anonymous
Verified review (1979113)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Macbeth Claims
Thank you for your feedback - glad that we were able to make the process easier for you - the team will love to receive your comments
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the input you received from Macbeth?
Is there anything your insurers (underwriters) could have done to improve the claims process?
Nothing 10 out of 10
Add a comment / testimonial, which we'll feedback to your client manager.
It’s a pleasure to work with such an efficient company and the staff give 100%
Would you recommend Macbeth?
Yes
If you answered 'No' to the above, please let us know why. We're always keen to understand where we can improve.
Perfect already
How would you rate the loss adjusters appointed by the insurers (if applicable)?
Not Applicable
BA refused to return cancelled flight costs
Repaid money sent to BA for a flight cancelled by them and, following 5 months of contact they refused to repay.
— Anonymous
Verified review (1947190)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Macbeth Claims
We are sorry to hear of your circumstances with BA and the 1 star given reflecting your issues with them. On a brighter note we are pleased that Macbeth were able to arrange a settlement for you and therefore the input from ourselves, speed in which we obtained settlement and overall claims experience all warranted 5 stars which is a pleasure to hear - thank you
How would you rate the overall claims experience?
How would you rate the speed with which your claim was settled?
How would you rate the loss adjusters appointed by the insurers? (if applicable)
How would you rate the input you received from Macbeth? (if applicable)
Is there anything your insurers (underwriters) could have done to improve the claims process?
No
Add a comment / testimonial, which we'll feedback to your client manager.
no idea
Would you recommend Macbeth?
Yes
If you answered 'No' to question 9, please let us know why. We're always keen to understand where we can improve.
No idea
