The service we receive year after year from Paul, Ben, Simon and the rest of the team at Macbeths is superb. They carefully identify our needs, explain the options clearly and make the whole process very straightforward (as well as being a pleasure to work with).
— Derek
Derek works at Gardner Leader LLP as Managing Partner
Verified review (1621754)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Derek, we have great leadership from the top down. Its always a pleasure to know we continue to provide a top class service.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Fleet Rated Commercial Motor
Fantastic service as always, wouldn't go elsewhere for my insurance needs.
6 star service throughout.
— Anthony
Anthony works at AJM Ventilation as director
Verified review (1621550)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Fantastic, 6 Star service, sounds like we smashed it!!
Thanks Tony
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Commercial Vehicle
Excellent as usual.
— John
John works at Glass (Reading) Limited & Reading Stained Glass Ltd
Verified review (1617289)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers John, excellent feedback, as usual! :)
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Property Owners
I am very satisfied with Macbeth. I have been with them since they opened in Barley Mow Workspace in Chiswick, where I also had my workshop, and they handle all my business and private insurance. Over the years I have made one or two claims which they handle very efficiently.
— Martin
Verified review (1617256)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Hi Martin, Tony Gibbs remembers the Barley Mow Workspace well!! Thank you immensely for your loyalty as a long standing client, time really does fly!
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
The usual great service
A painless renewal process (apart from paying for it...). Macbeth got in touch early, had researched the market, and took account of any changes that might be needed. Policy seems good value. All done in the usual friendly and efficient way. Can't fault the service.
— Jonathan
Verified review (1617215)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Jonathan. Yes, unfortunately these things do tend to require payment at some point! :) Great to hear everything else was painless and good value. Thank you for your business.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
PI Combined
Justin and his team have always provided a secure and appropriate service to me. I would not hesitate to recommend him to others who required this service.
— Anonymous
Verified review (1617041)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Well done to Justin and his team! An old head on young shoulders. Thanks for letting us know we're doing a good job.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Property Owners
You are our 'Go to' people for insurance, we are delighted with the service and your personal approach.
— Stuart
Stuart works at Symbiotic Relationships Ltd as Director
Verified review (1617027)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Wow, thanks Stuart. We couldn't really ask for more than that! Thank you.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Review from Google
This person left a star rating but no comment.
— Stuart Lloyd
T74253
Review left 3 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks for the 5 stars Stuart, much appreciated.
Group Healthcare Renewal
Mark Pinfield has been extremely helpful throughout the whole experience. This is the first time I have dealt with group healthcare renewal, and Mark made it a lot less confusing and painful for me. He is very good at keeping you informed of any progress, and has a very friendly and helpful manner.
— Louise
Louise works at Magrathea Telecommunications Ltd as Personal Assistant
Verified review (1616935)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Louise, that's lovely to hear. We know Mark is great (naturally), but to hear our clients say it is excellent stuff. You're in good hands. Thank you for your business and the glowing feedback.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Review from Google
Excellent service always feel i can ask questions and always get answers without delay.
— Sue Odell
T74056
Review left 3 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Sue, we know that communication is key and we do our best to keep our clients informed at every opportunity. Great to hear that you've continued to received excellent service from the Macbeth team.
Commercial Combined
Great service and thorough review.
— Anonymous
Verified review (1616239)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
It's important that our client's businesses have the right level of protection in place, and reviewing at renewal is key to making sure we're doing our job as we should. #replacingriskwithreassurance
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Review from Google
Renewals completed for the current year. Thanks to Tony and his team once again
— Jonathan Gonzalez
T72774
Review left 3 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Jonathan. Tony is a rock, surrounded by really impressive pebbles. (Sorry, the heat is getting to me!) Tony and team do indeed do a great job. Thanks for your business, the review and the 5 stars. :)
Review from Google
Great Company to do business with, I have bought insurance from them for over 15 years.
— Anthony Lodge
T72728
Review left 3 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Hi Anthony, immense thanks for your loyalty as a client, no, friend of Macbeth. We really do appreciate it. And thanks for the Google review, great stuff.
Excellent service
I cannot fault the service we received from Macbeth. It was personal, informative and efficient.
— Caroline
Caroline works at Fig London Ltd as Director
Verified review (1611705)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
That's great to hear Caroline, thanks for taking the time to let us know. Service is everything.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Offices & Surgeries Package
Staff always professional and helpful - Providing timely reminders and up-to-date advice to ensure protection is appropriate.
— Ed
Ed works at Humphrey-Evans Intellectual Property Services as Patent Attorney
Verified review (1611284)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Ed. Professionalism forms the backbone of our business. As a Chartered broker we hold ourselves to high standards. The majority of the feedback we receive confirms we're on the right path. Thanks for taking the time to let us know.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Review from Google
This person left a star rating but no comment.
— Marian Nicholson
T72580
Review left 3 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Marian. Pleasure to help.
Management Liability Package
Very approachable and helpful.
— Anonymous
Verified review (1610679)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
We really do have a great team. You can speak to anyone here and receive friendly, helpful advice. We're here to help.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Review from Google
Good honest reliable company, deliver what they say.
— Jonny OBrien
T72446
Review left 4 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Jonny, much appreciated. Honesty and reliability are cornerstones of our business. Thank you for your continued businesses.
PI Combined
I have been with Macbeths for several years now and the quality of dealing with myself has always been exemplarily. Communication and the Client facing aspect are second to none. I would recommend the team at Macbeths to anyone if they looking for service and honesty. They have always delivered year on year.
— Colin
Colin works at Dedicated Solutions Ltd
Verified review (1610509)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Excellent! Thanks Colin. Your feedback really is testament to the quality, and longevity of our people, and it's warming to know that you are not alone in your views. We must be doing something right!! We look forward to continuing to deliver our exacting standards.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Review from Google
Brilliant as always - Macbeth will always seek out the best and most appropriate cover. Nothing is ever too much trouble, especially if you ever have to make a claim.
— Andy Ferguson
T72419
Review left 4 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Brilliant, thanks Andy. Julie, Valda and Fenella do a great job of handling our client's claims, and work hard to resolve them as quickly as possible. It's an increasingly important part of the service we offer as an independent Chartered Insurance Broker. Thank you from the Macbeth team for your continued business.
