We have had some issues about a previous company that weren't understood at last years renewal but the team have worked hard to correct that this year.
— Anonymous
Verified review (1527714)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Good to hear that the team have resolved the earlier issues with the insurer. It's how we work to resolve such issues that demonstrates our commitment to our clients. Thank you for the feedback and we look forward to another smooth renewal next year.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Macbeth Insurance Brokers & Financial Services
This person left a star rating but no comment.
— Anonymous
Verified review (1527555)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks for the 5 stars.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Landlord insurance
Macbeth reduced our Landlord insurance by half, very efficient service from Carl and his team. Thank you
— Anonymous
Verified review (1527528)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Wow, that's a saving and knowing Carl, you'll have better cover to boot! Thanks for the great feedback, much appreciated.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Combined Liability
This person left a star rating but no comment.
— Anonymous
Verified review (1527489)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks for the 5 Stars, a great way to start the week!
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Good result & excellent service
Having had great service from Macbeth for several years they were the obvious choice to sort out the insurances on my new house and they didn't disappoint. Very thorough and efficient throughout the process, always responding quickly and comprehensively to all my questions and found a great policy for me, at a very competitive price - even compared to the well known comparison websites.
I would definitely recommend Macbeth to anyone looking for great service without having to overpay for it.
— Chris
Verified review (1527181)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Happy New Year Chris, and what a great way to get things started! Great to hear your encouraging feedback, thank you. Oh, and congratulations on the new house!
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Excellent Service
Over many many years I have received excellent service from Macbeth. The staff are friendly, efficient and courteous. Always a pleasure to receive a call when my various policies expire!
— Cristina
Verified review (1527159)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Your continued business is very much appreciated, thank you Cristina. It's always a pleasure to help. Happy New Year.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Well done Macbeth.
Just as I needed, when I needed at a competitive price. BUT... in a business-like and friendly manner. Refreshing.
— Anthony
Verified review (1527152)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you Anthony. 'Friendly professionals', that's us! Perhaps as some larger brokers continue to 'reshape' they lose something of that personal touch? Here at Macbeth, as you have experienced, you'll always have consistency and traditional client service. Happy New Year.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Macbeth Insurance Brokers & Financial Services
Excellent Service.
— Anonymous
Verified review (1525231)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you very much.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
House insurance renewal
Our experience with Rachael was the easiest annual renewal we have ever made . Comprehensive communication meant the renewal was carried out prior to the renewal date.
— Anonymous
Verified review (1525092)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Excellent! Thanks for the feedback for Rachael, she will be delighted. Have a great weekend.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Whole Broker Package
Professional advice always on hand, with that personal touch. Would highly recommend their services.
— Rachel
Rachel works at AH Peck Flooring Contractors Ltd
Verified review (1524922)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
You'll always get through to a member of the Macbeth team, no contact centres here! Thanks for your business and the great feedback.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Commercial Combined
This person left a star rating but no comment.
— Jennifer
Jennifer works at All Walks Of Life Ltd
Verified review (1524920)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks for those 5 stars Jennifer.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Excellent advice for house insurance
Having been with another broker for many years I decided to test the market for bespoke house and contents insurance. I found Macbeth through an internet search and was impressed with their website and good customer feedback. They dealt with my enquiry professionally and efficiently and came up with a good solution at a competitive price.
— Michael
Verified review (1524656)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you Michael. Great to have you on board. Thanks for the feedback on the website, it's always interesting to hear what people think.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Commercial Loss Recovery.
Having worked with Dennis and his team over many years we had to make a weather related damage claim after a winter storm earlier in 2020.
Not easy when your tenant informs you of the damage and subsequent repairs after they have been completed!
Macbeths handled the claim, quickly, efficiently and kept in touch throughout the whole procedure.
I would have absolutely no qualms whatsoever in recommending their services.
— Dave
Dave works at Rowanmoor Trustees Ltd
Verified review (1524379)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Dave, thank you very much for taking the time to leave us that great feedback. Dennis and Julie (Claims) continue to do a great job, as you know!
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Holiday Home
This person left a star rating but no comment.
— Anonymous
Verified review (1524354)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks for the 5 stars!! Sometimes words just can't explain how great the Macbeth team are! :)
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Public Liability
Friendly, helpful service once again.
— Anonymous
Verified review (1524329)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Perfect, just what we like to hear. Thank you.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
No
Buildings and contents insurance
A very good service from Rachael with a pleasant and friendly response. I was very pleased with the quotation.
— Peter
Verified review (1524303)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Peter. Rachael is a ray of sunshine, always willing to help the team and her clients. She needs to stop bringing in office treats through, we're trying to be good!
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Took over my house insurance
Took over my house insurance after several years of increases from an otherwise very good insurer. Instead of an increase, they procured a 5% reduction. Thank you!
— Anonymous
Verified review (1524293)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Who doesn't like to make a saving?! We'll back that up with great service too. We're happy to have been able to help and look forward to helping in the future. Thanks.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Great Service for High Net-Worth Households
This team is comfortable working with high net-worth households and their special insurance needs. Most insurers shun this level of complexity and risk. They were easy to engage with and provided the right coverages with very reasonable premiums.
— Anonymous
Verified review (1524245)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
We not ones to shy away from addressing risk and complexity, that's what makes our job interesting! Thank you for your comments. They are appreciated.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Commercial Combined
Fast and reliable support from Tony - pleasure to work with him.
— Anonymous
Verified review (1524244)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
You don't have to work with him every day!! ;) Tony shows no sign of slowing up, that's for sure! You're in safe hands.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Fleet Rated Commercial Motor
We have been with Macbeth for years and the service is always excellent. The team (especially Catherine) work hard to find us the best policies for our needs. We have no hesitation in recommending them.
— Andrew
Andrew works at Elegant Installations Ltd
Verified review (1524241)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Catherine is getting a lot of love recently, and for good reason! Thank you very much Andrew.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
