Catherine Smith is a pleasure to deal with and is a credit to your organisation. I would highly recommend her to anyone.
— Anonymous
Verified review (1524237)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
That's lovely to hear, thank you. We're sure Catherine will know who you are! ;)
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Complex Group insurance
Great service, excellent communication and timely advice in a difficult market due to Covid
— Iain
Iain works at FIH Group Plc And Subsidiary Companies as Group Company Secretary
Verified review (1524234)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
The market certainly is becoming more 'difficult' but that doesn't stop us from trying to get the best cover at agreeable prices. Thanks for the great comments and the 5 stars Iain, much appreciated.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Cyber Package
Much appreciated advice and policy on this worthwhile addition to our business insurance package. Made very straightforward to set up. Many thanks!
— Anonymous
Verified review (1520919)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cyber threats are an ever growing risk to business yet many are still hesitant to take the cover. We think that will change. Well done on protecting yours and thank you for the feedback, much appreciated.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Excellent and very knowledgeable service
I have been a customer of Cassey Miller James for some 20 years. They have always provided exemplary service and I see no sign of that dropping off since the merger with Macbeth.
— Peter
Verified review (1520813)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you Peter, and welcome to the Macbeth family! The CMJ guys have blended in superbly, it's as if they've been here for years!! Great to see that we are maintaining their high standards! ;)
How likely is it you would recommend us to a friend or colleague?
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Holiday Home
Smooth and efficient handover, clearly communicated, timely and efficient renewal.
I don't do much recommending to friends so only middling likely to recommend.
— Anonymous
Verified review (1520691)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
;) That's fine! It makes any recommendation that you may give all the more valuable!! Thanks for taking the time to leave us the great feedback.
How likely is it you would recommend us to a friend or colleague?
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Motor Policy Renewal
I'd like to thank you all at Macbeth for the consistent and excellent service you all continue to provide. Thanks to Matt for dealing with our house and the cars in the last couple of weeks in his usual professional and seamless manner. Thanks to Carl for earlier in the year and in lockdown arranging house insurance on my mother's unoccupied house. This was quite a stressful time and Carl was so good and efficient in resolving our problem in such a timely fashion. Would never have any hesitation in recommending Macbeth which I continue to do.
— Mike
Verified review (1520360)
Review left 5 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Mike. Absolute pleasure. Making sure you have the right cover and that any problems are dealt with quickly is what we're here for! Thanks for the continued business and the glowing feedback. Matt and Carl are very grateful.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Combined Liability
The Macbeth team are very helpful and they make sure I have what I require regarding my Business Insurance.
— Martin
Martin works at Professional Computer Cleaning Ltd
Verified review (1520284)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Martin.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Great brokers
We have unusual insurance requirements which are well met by MacBeths. Everyone we deal with is prompt and courteous as well as helpful
— Patricia
Verified review (1519999)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Patricia. Handling unusual insurance requirements is a specialism of ours. Great to hear that we did that in the usual fashion!
How likely is it you would recommend us to a friend or colleague?
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Professional
Found me cheaper insurance.
— Sandra
Verified review (1519995)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Sandra. Who doesn't like to save a bit of money, especially during these times! ;)
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Personal Household Combined - High Value
Over the last few years we have made a couple of claims for loss and accidental damage. They were dealt with quickly, efficiently and very effectively. We always feel Macbeth are on our side throughout the process.
— Anonymous
Verified review (1519881)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Hi. That's what we do! ;) Thank you for your continued business and if you have any further claims, Julie Shand, our Head of Claims will ensure an even more efficient service. #onyourside
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Commercial Loss Recovery
A professional and efficient service.
— Anonymous
Verified review (1519840)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Perfect. Thank you.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Private Car
I always get really excellent friendly service from Macbeth - and all the deals they get are very competitive!
— Roy
Roy works at Mason-Apps, Roy
Verified review (1519810)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Roy. We are excellent at being friendly! ;)
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
High Value Household
Thank you. Very good service.
— Peter
Verified review (1519807)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Peter, the five stars is appreciated.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Property Owners
Residential Home Insurance.
Always excellent service in finding the most appropriate and cost effective cover. The agents are always pro-active and very professional.
— Anonymous
Verified review (1519801)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
It's all about the personal service and we make it our mission to always put the client first and do our utmost to represent you fairly. Thank you for the great review.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
No
Property Owners
We have used Macbeth for several years and find them attentive and competitive regarding pricing. Unlike other brokers they understand our business and as such are better positioned to quote.
— Anonymous
Verified review (1519777)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Knowledge of our client's business is so important. Thank you for your years of business, we see that alone as a great testament to the service you have had. Thank you.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Commercial Loss Recovery
Have used Dennis and the team at Macbeth for many years, they have always been very helpful and never had a problem with them.
— Nick
Nick works at Tony Lees & Sons Ltd as Director
Verified review (1519711)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Nick. Dennis and the team do a great job, and always represent the client in the strongest possible terms.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
High Value Household
Good service and advice in timely manner for our renewal.
— Nicholas
Verified review (1519705)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Nicholas. Time is always of the essence! We constantly aim to give plenty of time to consider options before important renewals.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Valuables Insurance
Very happy with the level of service provided from all aspects.
— Anonymous
Verified review (1518982)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
Perfect! Thank you for letting us, and everyone else know!
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Always do their best to get you the best product and price
I have been with Macbeth for years now and am very impressed by their constant attempts to get better prices and packages for my home insurance
— Anonymous
Verified review (1515769)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
We don't tend to rest on our laurels! Thanks for the feedback and 5 stars and of course, thank you for your years of business, we very much appreciate it.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
Efficiently handled property insurance renewal
Our recent property renewal insurance was handled very efficiently especially in locating a less expensive premium for our company. Thanks
— Anonymous
Verified review (1515703)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Macbeth Insurance Brokers & Financial Services
You're welcome. Who doesn't like an efficiently handled saving! ;) Thank you.
How likely is it you would recommend us to a friend or colleague?
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
Yes
Would you purchase another product through Macbeth Insurance Brokers?
Yes
