Verified review (1443931)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Really excellent service
I always receive really excellent service from the Macbeth folk - I wouldn’t hesitate to thoroughly recommend them to anybody!
— Anonymous
Verified review (1443774)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Excellence is what we strive for and it's great to hear you've received it! Thanks for taking the time to say so.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Airside insurance
Tony was helpful from the onset of my inquiry to the final stage of the process. Would highly recommend.
— Anonymous
Verified review (1443650)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you. We're glad to hear that we'd come highly recommended by yourself! Out of interest, what could we have done better on the communication front? A score of three or less is something worthy of investigation.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Renewed for another year with Macbeths
Just completed our renewal for our business insurances for commercial combined and motor fleet, marine cargo, directors officer's insurances etc with Theo at Macbeths. Theo and his support team are brilliant at renewal and through out the year in supporting your insurance needs. They make my life easier, so I was very happy to be able to renew with them again this year.
— Samantha
Samantha works at Blue Diamond Technologies Ltd & Stella Meta Ltd as Financial Controller
Verified review (1443620)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Wow! Thanks Samantha. Knowing that we make your life easier is music to our ears! Theo and the team work hard for our clients. It's great to see some appreciation of that. Thank you once again.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Macbeth Insurance Brokers
Very helpful in obtaining rental property insurance for a property in central Newbury.
— Michael
Verified review (1442732)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Michael, much appreciated.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Looked after very well
Looked after very well by Macbeth team in timely and professional manner.
— Nicholas
Nicholas works at Bailey, Nicholas
Verified review (1442648)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
We like to look after our clients! cheers Nicholas.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Prompt, clear and efficient
We found Matt Thrupp's service to be exemplary - prompt, clear and efficient.
— Martin
Martin works at Dexter Montague LLP
Verified review (1442565)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Matt will be very pleased with your comments. Thank you for taking the time to leave a review.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Dealt with quickly, efficiently
A straightforward house and contents renewal for our Huf house. Dealt with quickly, efficiently and at a reasonable price.
— Steve H
Verified review (1442423)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Happy to help. Carl and Mandy know their Hufs! Thanks and all the best.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Personal Household Combined
I always trust Macbeth Insurance. They are polite, incredibly competent and always have our best interests in mind. A thoroughly good service all round.
— Anonymous
Verified review (1442234)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
We aim to be a trusted adviser to our clients, so your comments are great to hear. Thank you for taking the time to leave a valuable review.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
no
High Value Household
Despite plenty of warning, the renewal quote was 21% higher and only a couple of days inside the deadline. Coincidence - you decide.
— Pete
Pete works at Taylor, P
Verified review (1442192)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Hi Pete. Thanks for letting us know your concerns. Whilst it's great to get glowing reviews, openly asking for feedback is about uncovering potential issues and learning where we can improve. We're glad that following a call we've been able to resolve the issues and agree how best to tackle the renewal next year. Thank you for your continued business, and as ever, if you have any issues or queries please get in touch.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
6
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
no
Very useful
Very useful to have all my policies with one provider.
— Peter
Peter works at Lakewood Management Services Ltd as Director
Verified review (1430637)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Cheers Peter. Having everything under one umbrella can indeed save a lot of time and hassle. We fully appreciate you choosing to do so with ourselves.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Thorough, responsive, competitive
As ever, Macbeth have continued to look after our Business Insurance renewal which working in the waste sector can at times be complicated to achieve. They have remained thorough, responsive, competitive and reliable throughout the five years we have operated as a business and would happily recommend them as I have to other Businesses.
— Roger
Roger works at Three Pin Recycling Ltd as Director
Verified review (1429794)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Excellent to hear. Thank you for your continued business and thanks for the kind review.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Review from Google
This person left a star rating but no comment.
— Christopher Pritchard
T35340
Review left 6 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Christopher. Always interested to know what we could have done better to get that 5th star?
Fantastic communication
I have been looking for public liability insurances for months with no joy then I phoned Macbeth and with in 2/3 day I had insurance in place at a very good price as well. Fantastic communication nothing was too much trouble. Very impressed.
— Brett
Brett works at Brett Reader T/a Reader & Sons
Verified review (1429755)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you very much Brett. We're happy that we were able to help.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Macbeth Insurance Brokers & Financial Services
I've been with Macbeth for a long time and I'm very happy with their service.
— Anonymous
Verified review (1429707)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Our long standing clients our testament to the quality of service we provide. Thank you for your continued business and your review.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Macbeth Insurance Brokers & Financial Services
I value the experience the MacBeth staff have for providing insurance services to business users.
— Anonymous
Verified review (1429697)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Thank you. We certainly have a wealth of experience in the team, just speak with Dennis or Pete!
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
9
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Very helpful and knowledgeable
Our account manager, Matt Barton, is fantastic. Always quick to reply, and very helpful and knowledgeable. We've been with Macbeths for 3 years and haven't yet had to make a claim but I feel confident that if we did we would get great customer service. This is very reassuring.
— Jenna G
Jenna G works at Dalberg Ltd as Operations Manager
Verified review (1429696)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Replacing risk with reassurance! That's great to hear, thanks Jenna. Matt certainly works very hard for his clients. Hopefully you stay claim free, but should there be an incident, Matt will be on hand to support.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Macbeth Insurance Brokers
Excellent service all round.
— Camille
Camille works at BCS, The Chartered Institute For IT
Verified review (1428824)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks Camille.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
Review from Google
This person left a star rating but no comment.
— David Harris
T29590
Review left 6 years ago
This review complies with Google's policies.
Reply from Macbeth Insurance Brokers & Financial Services
Thanks for the 5 stars David. Much appreciated
Great personal service
A big thank you to Simon and Carl for their outstanding service with my recent enquiry on Life Insurance and Home Insurance respectively. They were both professional, very generous with their time and good fun to deal with.
— Gary
Gary works at Head, G
Verified review (1427887)
Review left 6 years ago
This review was collected via online systems.
Reply from Macbeth Insurance Brokers & Financial Services
Are you sure you were dealing with Carl and Simon?! ;) Thanks for your kind review Gary, it's much appreciated. The client is always our main focus and it's where we like to spend our time.
How likely are you to recommend them to a friend or colleague?<br><small> <i>(Please choose a score)</i></small>
10
How would you rate our professionalism in dealing with your requirement?
Did we handle your requirement in a timely fashion?
How did we do on the communication front?
Was the insurance policy adequately explained?
yes
Would you purchase another product through Macbeth Insurance Brokers?
yes
