Review from Google
Clean and Tidy, Staff very Polite
— Tom Hicks
T392890
Review left 2 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you very much for your review, it is appreciated.
Bob & the Team
Review from Google
The team were brilliant! They were excellent at keeping us updated and informed with any worries or questions we had. After surgery they stayed late with our pup until she had woken up and was ready to come home. Regularly checking in with us after treatment to advise with aftercare but also because they all cared about how we were and want to know that pup was doing well. We are very grateful for the staff and what they have done for us!
— Keri Forster
T392891
Review left 2 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Dear Keri
Thank you for your kind words. I am very proud of the dedication of our team. The focus is very much on providing the best possible care for our patients. Fingers crossed that things continue to do well for your super little pup.
Best wishes
Bob & the VetDentist Team
Review from Google
Fantastic service and clearly cared ,thankyou so much to all the staff
— jason murray
T392892
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you for your kind review. We all try our best for our patients.
Best wishes
Bob
Review from Google
Last year my cocker spaniel damaged his lower canine and my vet referred him to Bob at the vet dentist. I couldn't have been more impressed with the professionalism and kindness. Bob and Jen both went above and beyond to ensure that my Twig was comfortable and well taken care of throughout the entire treatment. Bob and Jen were extremely knowledgeable and explained everything in detail, which helped put my mind at ease. I highly recommend them to anyone in need of a veterinary dentist. Thank you, Bob and Jen, for your exceptional care!
— Manie Nixon
T392893
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Dear Mr Nixon
Thank you for your kind words. VetDentist is very much a team effort - thank you for your appreciation of the admin & reception side of our team!
We are delighted that Twig has done so well with treatment, hopefully he will be very proud of his new smile!
Best wishes
Bob & the VetDentist Team
Review from Google
If I could give more stars, I would. We can’t thank Bob and his team of nurses enough! We were really apprehensive with the anaesthetic as our Labrador, Minstrel, is nearly 15. But they were all absolutely superb and just a few hours after coming round, she’s walking around and has gotten her appetite back as if nothing had happened! We’re so grateful to the team as they all worked late and took the absolute best care of her. Thank you all again, so much. We really do appreciate it. 😊
— Amy B
T392895
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
I'm really pleased Minstrel is doing well - hopefully you will notice a huge general improvement in her quality of life now that all of the infection has been cleared.
Thank you so much for appreciating the hard work that the nursing team does. A very long day and complex anesthesia was made worthwhile by knowing how much of a difference it will make to Minstrel - that is what motivates our fantastic team!
Very best wishes
Bob
Review from Google
This person left a star rating but no comment.
— Vicky Eades
T392896
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you for your 5 Star Rating review. It is very much appreciated.
Best wishes
The VetDentist Team
Review from Google
Grateful thanks to Bob, and the whole hardworking and dedicated team. Our young Labrador Toby had a broken jaw, and I had three trips in all to the practice with him. Every time, Bob and his team provided absolutely superb care for Toby. Toby clearly loved everyone there, despite having three general anaesthetics, considerable pain, and a lot of work done to a sensitive area. The work was carried out very professionally, to an extremely high standard, and I was kept fully informed throughout . Toby’s jaw has mended, he has kept his handsome profile and, most important of all, he hasn’t been traumatised by the experience. I don’t think you can get better care than this!
— Rebecca West
T392897
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you so much for your kind words. It was a pleasure helping to sort out Toby's fractured jaw and so eliminate the pain he had been suffering - as well as preserving his good looks <BG>.
We are all really pleased how well he has done, it is fantastic being able to use our CBCT to get a 3D view of how his jaw has mended.
Please do give him a pat from all of us
Best wishes
Bob & the VetDentist Team
Review from Google
This person left a star rating but no comment.
— Lucky Doggos
T392898
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you for your 5 Star Rating!
Review from Google
This person left a star rating but no comment.
— Sam Richards
T392900
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you for your 5* review. We hope that Winnie is doing OK now & everything has settled down. Please give her a pat from all of us
Bob & the VetDentist Team
Review from Google
A great team of professionals. From the receptionists to the vet Mr. Partridge who performed my cat’s complex dental procedure with the highest possible success. The surgery went fabulously and saved her canines, which might not have happened at other vets, she was very groggy for a few days obviously due to the anaesthetic and the pain killers but recovered just fine. Dr Bob was very careful with her medication because although she’s healthy, she is a very sensitive cat and doesn’t tolerate normal doses, so he gave her the minimum possible to get her through the pain, which I couldn’t be more thankful for. I would’ve improved the customer care as we felt like they could have been more attentive and more informative especially towards her aftercare. It felt very rushed even though you’re paying roughly £2000, you’d think that they’d take less customers in and dedicate more time to each pet.
They also made us wait for one hour after surgery without even telling us how was she.
We’d have appreciated getting some feedback on how is she doing during such long wait after the operation
Again, very careless towards us.
It also felt very unnecessary to scheduling us at 10 am when she’s not going into surgery until 16 or so. Careless towards her as well, being all frightened for so long when it’s not necessary.
Also some advice on post surgery side effects such as constipation and what to do about it would’ve been great, but thankfully her usual vets advised to give her 1/4 of a weetabix mixed in her food.
Although I wasn’t happy at all with all of this I think that I gave my cat the best possible treatment here in the U.K.
— Begonia Villalba
T392899
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you for your feedback.
We do try and improve
Best wishes
Bob
Review from Google
Many thanks for the excellent and quick care and treatment given to my dog Lexi. Bob and his team of nurses were sympathetic and professional. Grateful thanks to the staff still working late when Lexi was discharged at 8pm
— Heather Dixon
T392901
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Many thanks for your kind review and your appreciation of the team effort that goes into providing the care for our patients.
It was a long day for Lexi, for you and for the team. Thank you for your patience. We all hope that Lexi is starting to feel better now that we have got to the root of the problems.
Very best wishes and a pat for Lexi
Bob & the VetDentist Team
Review from Google
We were concerned when our dog developed a hard bony swelling on his right cheek. After an examination under anaesthetic by our local vet, the origin was still not clear and our vet could not find a clear dental cause, raising concerns that he may have an underlying tumour and he was referred to Vet Dentist for further investigation. My day-job as an NHS consultant has quite a lot of overlap with Mr. Partridge’s practice (but for humans rather than animals) so I knew that he would need a CT scan and potentially a biopsy of his lump. It was reassuring that Mr. Partridge had the same plan in mind but still felt that a tooth problem was most likely. I was shown the facilities at Vet Dentist and amazed by how well equipped the practice is, at a level exceeding most NHS hospitals (and probably several private ones). The cone beam CT scans which our dog had were the highest quality I have ever seen. They clearly demonstrated a dental cause for the swelling and treatment involved two extractions and three canine root canal treatments. The clinical record keeping, CT scans, X-rays and report from Mr. Partridge were exceptional. I have been able to discuss these with dental colleagues and NHS consultant dentists and without exception all have been astonished by the standard of care which Mr. Partridge provided to a dog, which clearly exceeds that which most human patients receive in this country for similar conditions.
In addition to clinical excellence the whole team appear to be very dedicated to caring for the animals during their visit - the nurses were friendly and welcoming and the administrative staff helpful and efficient.
We are very fortunate to have such a skilled and professional team in this part of the country and I can’t recommend Mr. Partridge and his team highly enough. It’s reassuring to know that our four -legged family members are in such good hands when they need this very specialised care.
— PACman
T392902
Review left 3 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you so very much for your kind review.
It is always nice to be appreciated and your recognition of the whole team is certainly noted.
Where such a review comes from a fellow professional in an allied discipline it is even more gratifying. As you recognise we have invested heavily in trying to provide the best possible care for our patients. An example of this is the Cone Beam CT, which has revolutionised the way that we can address some of our patients' problems. Your recognition of the quality of this technology is heart-warming to us.
With many thanks once again, from all of us at the VetDentist Team
Review from Google
Excellent caring service for my Dog Molly and her teeth.
— JMJC
T392904
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you so much for your kind words
Please give Molly a pat from all of us!
Review from Google
I can not thank Bob, all the nurses, staff and jenny for everything they've all done. My 7 month old had to have a tumor removed. Jenny was absolutely lovely on the phone and in person and super helpful. Bob is just amazing at the work he does and how sympathetic he is and sensitive about the whole situation (especially when I kept crying) and Bob made sure he told me about all the amazing care the nurses do to help. Although i didn't really see the nurses just when they brought Roxy back through I could see the care and love from them and been told about all the cuddles theyve had. Thankyou each and everyone of you for all the love, care and help you've given to Roxy. I will be forever grateful.
— georgia siggins
T392905
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Hi
Thank you so much for your kind words. The greatest reward is helping to get pets back to health - hopefully Roxy is on that road now (keeping fingers firmly crossed for the next few days!).
You are right to especially note the team work that goes into these complex cases - without our fantastic nursing and support teams we could achieve nothing.
Please give Roxy a pat and cuddle from all of us. Hopefully we have helped her - but she has stolen our hearts!
Best wishes
Bob
Review from Google
This person left a star rating but no comment.
— peter lister
T392906
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you !
Review from Google
An incredible practice, filled with all the instruments and machines you could dream of, a dream team of truly caring professionals led by one of the most talented vets I have ever met.
— Ty Pike
T392907
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Dear Ty
Thank you for your glowing review.
Word like these from a fellow Veterinary Surgeon mean a lot to the whole team.
We all wish you the best for the future and hope that we have helped further your interest in Veterinary Dentistry
Bob & the VetDentist Team
Review from Google
Our 7 month old kitten was referred to Bob's practice after we noticed her change in behaviour and discovered overgowing canines cutting into her lower jaw. After a detailed consultation, Daisy's surgery involved a canine extraction. Her recovery has been really fast with her being lively hours after surgery and noticeably a happier cat, and even more affectionate which has been quite a revelation. I'm really happy that I chose Vet Dentist, and the 1 hour drive to Harrogate was a good decision.
Bob explained the whole procedure pre and post operation and had detailed slides of the extraction, sutures, remedial gum damage and work to the gum line. I would highly recommend Bob for dental surgery. The front of house staff are friendly and efficient.
Five months on from surgery, she has fully recovered, and chews bones on the side of the extraction surgery completely oblivious that a tooth has been removed. The shaving back of the gum has also removed any abrasion from the other canine and she now has healthy gums and eating habits. A 100% recovery.
— Ben Chambers
T392903
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Dear Mr Chambers
I'm really pleased that you have found such a rapid improvement in Daisy's demeanor. It is not uncommon, however much we love our pets, that we don't realise the effects of dental problems and pain. They are so good at hiding problems!
Often we only recognise that there was a problem once the effects of treatment can be seen.
Daisy is a wonderful cat and it was a privilege and pleasure to meet her and provide treatment for her.
Thank you so much for your kind words - they are much appreciated by the whole team. VetDentist, as you noted, is very much a team effort - from the front-of-house, the veterinary nurses and animal care assistants to the Veterinary Dentists themselves.
Very best wishes
Bob
Review from Google
I cannot recommend Bob Partridge’s canine dentistry course enough. His advice and teaching was a game changer for me. For the first time in my career, I can say that I’m actually looking forward to getting stuck into the dentals I have next week!
I learnt loads and really enjoyed Bob’s teaching style. Perfect balance of lectures and practical workshops.
Thank you so much!
I will definitely be looking at the other course he offers in future.
— Catherine Smith
T392908
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Dear Catherine - thank you so much for your review. Knowing that I have helped inspire a colleague to develop a greater interest in dentistry is fantastic. The greatest beneficiaries being the patients you will care for over the coming years!
Thank you for your kind comments about my teaching style - feedback is always invaluable.
Very best wishes
Bob
Review from Google
Amazing care for our girl Roxy today. Thank you so much Bob and Arriana and Jenny
— Beverley Gleghorn
T392909
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
Thank you so much for your kind words - they have already been passed on, even though I am so late in thanking you!
Best wishes
Bob & the VetDentist Team
Review from Google
We visited yesterday with our Weimaraner Gunner who needed a lot of work on his front canines. He was with the vet dentist team all day and they took really good care of him. Just want to say a huge thank you to Bob for the work he did on Gunner's teeth and also a BIG thank you to the nurses who stayed late so this work could be done I appreciate it, thank you for looking after him.
Very professional and caring practice thank you again :)
Lucy & Gunner
— Lucy Hunter
T392910
Review left 4 years ago
This review complies with Google's policies.
Reply from Vet Dentist
I am sorry it was such a long day for Gunner - but finding all four canines needed urgent treatment was a challenge. However, we knew that we could not only "part treat" and leave Gunner suffering - so I am proud of the dedication of our wonderful nurses that allowed us to carry on very late to provide the care that Gunner needed.
Thank you so much for highlighting our wonderful team.
We couldn't do our job without them!
Best wishes
Bob